Program Manager I

Expected Semimonthly Salary:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary: Under the general supervision, the Program Manager I manages and administers the day-to-day operations of community-based programs, hires and trains staff that provide community-based program eligibility and/or services, and ensures staff performance and service delivery is consistent and meets quality standards, program/ contract regulations, and applicable state, federal, and local regulations. The Program Manager I is responsible for implementing, maintaining, and supporting CCRC's/Division KPIs and program evaluation. The Program Manager I partners and acts as a liaison with internal and external parties. The Program Manager I champions and demonstrates CCRC's organizational mission and values in all aspects of service delivery to children, families, and workforce we serve.

Please review the full job flyer here: Program Manager I Job Flyer

Essential Duties and Responsibilities

The Program Manager I is responsible for managing day-to-day operations and service compliance related to the assigned community-based program. For the community-based program of Subsidized-Payments this includes:

Day to Day Operations and Staff Oversight - 60%

Designated Office Leadership - 20%

Service Compliance and Improvement - 20%

Specifically for Subsidized- Payment Program Functional Areas, Day to Day Operations includes:

Case Management, including enrollment, authorization, and provider liaison teams (CM)

• Ensure contract compliance related to family eligibility.
• Supervise referrals to licensed childcare providers and authorization of care in licensed and license-exempt homes. Manage the payment initiation process for childcare provider within the timeframe provided.

Provider Payments (PP)

• Ensure the accurate and timely processing of payments to childcare providers, including electronic transfers of provider payment data to accounting department per contractual guidelines.
• Collaborate with Finance staff to ensure cross department procedures are aligned with expectations.

Customer Care and Support (CCS)

• Appropriately de-escalate/ resolve customer service issues/complaints for families by phone or face-to-face.
• Collect and report data on walk-ins and calls and customer complaints.

Training

• Provide oversight, planning, developing, implementation, and monitoring of the Subsidized -Payment program's training curricula for the functional areas and CCFA Supportive Services division wide, including maintaining updated curriculum/modules, database (LMS) and training records, and course design catalog.
• In collaboration with leadership identify and assess future and current area specific training needs.
• Oversee, track, monitor, and analyze training feedback, evaluate productivity, and efficacy of training programs, method, and techniques; utilize the data to extrapolate training impact upon staff skillset and performance indicators, training improvements, and effectiveness of adult education principles application.
• Identify skills-gaps and develop trainings for improvement; provides resources and works leadership to develop individualized training plans.
• Partner with the People & Culture to blend, synergize, and develop CCFA with CCRC Training Opportunities.
• Provide train-the-trainer sessions for internal subject matter experts.

Minimum Required

Education & Experience

• Bachelor's degree Family Studies, Social Work, Child Development, Public Administration, Business Administration or related field with five years of experience in administrative management and case management and three years of supervisory experience.
• Or, any combination of education and experience which would enable the candidate to successful perform the functions of the position.

• Technical Requirements:
  • Intermediate proficiency of Microsoft Outlook, Excel, Word, PowerPoint, basic proficiency of Access
  • Proficiency using Windows based programs and data entry experience.
  • Ability to use virtual meeting platforms.
• Travel: Some travel/business related driving required. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance
• Work Schedule: Full-Time, Hybrid. M-F Standard Working hours. Ability to work a non-traditional work schedule including early mornings, late evenings and weekends.
• Work Environment: Standard office environment with moderate level of background noise.
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, *101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  • Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (818) 717-1000 ext. 6599 or email them at Recruiting@ccrcca.org.