Executive Vice President (EVP) , Sales and Customer Experience

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See Yourself as EVP, Sales and Customer Experience

The EVP, Sales and Customer Experience is a key member of Radian's leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation within our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination System (LOS) and pricing and product engine (PPE) vendors.

Beyond traditional sales leadership, this executive is the designated business owner of all customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a seamless experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to resolve complex issues and influence strategic direction. This role drives customer experience transformation and external market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders nationwide.

See Your Primary Duties and Responsibilities

• Define and execute the enterprisewide customer and growth strategy, aligned with corporate strategy, risk appetite, and longterm economic value creation. Serve as a key architect of business strategy, contributing directly to corporate planning, investment decisions, and transformation initiatives.

• Build and maintain trusting relationships with executive leaders across our base of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures

• Communicate market intelligence, including competitor activities and organizational exposures, to management.

• Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience.

• Lead largescale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and datadriven decisionmaking.

• Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes.

• Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.

• Oversee annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.

• Ensure the Sales team maintains and develops skills and competencies for professional growth while also leaning into new technology to continue to advance the Sales organization.

• Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors.

• Maintain open communication and collaborate with leadership to prioritize and deliver customer-focused initiatives and drive revenue opportunities.

• Perform other duties as assigned or apparent.

See the Job Specifications

Education and Prior Work-Related Experience:

• Degree Requirement: Bachelor's Degree or Equivalent Experience

• Work Experience: 15 years of prior work-related experience

Additional Qualifications:

• 15+ years proven success leading enterprise growth strategies with P&L responsibility.

• Strong leadership and management skills with the ability to coach and develop team members.

• Deep understanding of pricing, commercial terms, risk, and capital considerations.

• Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges.

• Ability to foster strong working relationships with the Senior Management team.

• Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment.

• Experience leading strategic and complex initiatives, including those of a cross-functional / collaborative nature, and influencing senior level management and key stakeholders.

Other Qualifications:

• Strong problem-solving skills with an aptitude for numbers, math, and meeting budget objectives.

• Exceptional strategic thinking, executive presence, and decisionmaking capabilities.

• Outstanding communication skills, with the ability to represent the Company externally at the highest levels.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Radian will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

See More About Radian

Radian Group Inc. (NYSE: RDN) is a trusted, global multi-line specialty insurer that helps businesses navigate risk with confidence. Built on financial strength and disciplined risk management, Radian brings clarity to complex risk decisions through its proprietary view of risk and a global perspective.

Visitradian.com to learn how our collaborative and customer-centric culture transforms risk into a world of opportunity.

Defining Roles for Radian's Future

Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

An applicant's criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the "Primary Duties and Responsibilities" section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer Details

To learn more about Radian's Code of Conduct and Ethics and workplace conduct, please click [here]. Radian participates in E-Verify [Link] (en espanol [Link]). Learn more about your rights under immigration laws [Link] (en espanol [Link]). View the "Know Your Rights: Workplace Discrimination is Illegal" poster [Link]. View "Employee Rights under FMLA" [Link]. View "Employee Rights under EPPA" [Link].

Accommodation

Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail careers@radian.com.

Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.