Patient Navigator Assistant

Mass General Brigham Community Physicians
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 18, 2026
Summary This role involves guiding patients through their healthcare journey, addressing concerns, and ensuring that patient needs are met in a compassionate and efficient manner. Essential Function -Works closely with patients and a multi-disciplinary care team. -Conducts needs assessments with patients to identify gaps and educates patients as appropriate. -Identifying, enrolling, and overseeing patients in various disease state programs, delivering updates on their performance, progress and strategic initiatives in a fast paced environment. -Maintains accurate and up-to-date patient care records and program metrics. -Identify trends and opportunities for program improvement. -Collaborate on initiatives to enhance holistic care delivery, incorporating feedback from patients, families, pharmacies, and care team members. -Foster and grow partnerships with external organizations and stakeholders to expand the program's reach and impact. Education Bachelor's Degree in a Related Field of Study or equivalent years of experience required Experience Experience in healthcare, customer service, or a related field 0-1 year required or Experience working with patients 0-1 year required Knowledge, Skills and Abilities Strong organizational and project management skills. Strong oral and written communication skills Excellent interpersonal and communication skills with the ability to connect with a broad spectrum of patient populations. Proficiency in data management, reporting and analysis. Proficiency with EPIC, Red Cap, and Microsoft Excel is desirable. Spanish language proficiency is a plus. Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.