Salesforce Marketing Cloud Email QA Specialist

QA Specialist- Salesforce Marketing Cloud Email

1 year Contract

Hybrid- 3 days onsite (Tues/Wed/Thursday preferred) Monday and Friday work from home

Our client, a global pharmaceutical company located in the Northern suburbs of Chicago is seeking a QA expert in Salesforce Marketing Cloud email. This team is part of the digital lab team that creates emails. This is a new position that needs someone dedicated to reading technical design documents and able to "catch" anything that might be missing or incorrect and then troubleshoot appropriately. This individual MUST HAVE a Salesforce Marketing Cloud Email Specialist Certificate. The 2^nd part of this role will be helping to assist with the documentation process and identify the gaps in the process.

Responsibilities:

• Perform Quality Assurance checks and documentation on high complexity omnichannel marketing campaigns, including all functional elements of campaigns (creative builds, automations, queries, journeys, etc)
• Ensure high quality, on-time, and error free implementation, testing, and QA of campaigns within the marketing automation platform.
• Create, review, and share standard quality control documents and follow process to ensure accuracy and completeness.
• Participate in agile delivery activities such as QA and continuous improvement.
• Maintain documents per requirements of department document management policies and procedures.
• Identify and resolve gaps and implement improvements to QA processes and documentation
• Provides exemplary customer service while setting, maintaining, and exceeding brand expectations.

Must haves:

• Salesforce Marketing Cloud Email Specialist Certificate
• Demonstrate strong knowledge of SFMC Journey Builder, Automation Studio, and Contact Builder
• Ability to understand and describe SQL, AMPScript, HTML, JavaScript, and CSS
• Ability to collaborate with Architects, PM, PgM, and other cross-functional partners to achieve project goals in a timely and accurate way
• Strong documentation skills

Qualifications:

• Bachelor's Degree required
• Salesforce Marketing Cloud Email Specialist Certification
• 3-4 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
• Minimum of 2 years of hands-on work experience in either campaign build, or campaign and technical QA capacity
• Ability to think strategically with a strong ability to execute plans and exceed stakeholder expectations and project goals.
• Demonstrated ability to lead and manage multiple projects simultaneously in a fast-paced, dynamic environment. Demonstrates a clear aptitude for managing projects. Ability to assign priorities and meet delivery dates
• Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively
• Knowledge of database, email, digital, 1:1 marketing concepts and best practices
• Inquisitive, strong analytical skills, including the ability to infer and apply learnings
• Proficiency with MS Excel, SQL, and HTML/ CSS (must be able to read it, not code it)

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