Customer Fulfillment Analyst

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At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis Heritage Dairy, part of the Lactalis family of companies, is currently hiring a Analyst, Customer Fulfillment based in Londonderry, NH.

The Analyst, Customer Fulfillment will be responsible for service and operational efficiency insights, results, and value tracking for respective business units and customers. This individual will serve as the primary point of contact on performance analytics across service, efficiency, and improvement opportunities and serve as the liaison between Sales, Customer Supply Chain, and other Supply Chain teams. This critical role requires analytical, interpersonal, and problem-solving skills to drive continuous improvement. The Analyst, Customer Fulfillment will report to the Sr. Manager, Customer Supply Chain.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Lead performance and value analysis related to service, customer, and general efficiency opportunities.
• Develop and implement allocation strategies to optimize product distribution based on customer demand and inventory levels.
• Manage the full end-to-end order to deliver business cycle for key customers on limited basis as defined.
• Proactively communicate to sales partners and customer buyers regarding service interruptions.
• Drive new approach and communication to enable proactive service outlook.
• Offer solutions to all assigned customer accounts based upon One Yogurt policies, customer behaviors, or logistics initiatives.
• Collaborate with warehouse & transportation team members in identifying and resolving issues, limited as needed.
• Analyze and identify opportunities to address trending issues on On Time In Full (OTIF).
• Analyze existing order fulfillment processes for continuous improvement.
• Provide regular metric and/or other service, efficiency, performance, analysis to support business improvement.
• Develop proactive Customer Service scorecard.
• Serve as the point of contact for customer service teams regarding allocation-related inquiries and issues on limited basis as defined.
• Develop and maintain standard operating procedures for new analytical reports and activities developed to ensure consistency and efficiency.
• Actively participate in meeting customer service teams' metrics. Lead KPI tracking and sharing improvements.

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Associate's Degree or equivalent experience (5 years) required. Bachelor's degree in Business Administration or relevant field is preferred.

Experience

• 2 years of order management, buying or inventory management experience required
• Experience in customer-facing business roles within supply chain or sales environment preferred
• ERP experience, preferably SAP preferred
• Consumer package goods experience preferred.

Certifications and specific knowledge

• Demonstrated ability to communicate effectively and deliver presentations to large audiences and senior leadership teams.
• Solid understanding of end to end supply chain processes.
• Proven ability to build and maintain collaborative relationships across departments and within team oriented environments.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines within defined timeframes.
• Ability to work effectively in a team setting and contribute to collective goals.
• Adaptability to changing business needs and a dynamic work environment.
• Advanced analytical skills with strong expertise in Microsoft Excel and related programming tools.
• Proficiency in programming languages including R, Python, and SQL preferred
• Experience using data visualization tools such as Power BI, Tableau, and Spotfire, preferred.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.