Operations Analyst

Genesis10 is currently seeking an Operations Analyst for a contract position with a Regional Financial Institution located in Brooklyn, OH. This is a 7+ month contract opportunity.

This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives. The ideal candidate will have experience in process flow, data reporting, technology, and strong experience in Excel and SQL tables and queries.

Responsibilities:

• Create, edit, and test application and operational procedures for Lockbox Operations and Support
• Write and execute test scripts for operational testing of applications in process improvement projects
• Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
• Mine data from primary and secondary sources often using complex joins across multiple datasets
• Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
• Deliver high quality support and great service to internal/external partners and clients
• Actively participate and provide guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects
• Translate business needs and requirements to Technology partners; translate technical material to business process areas and lines of business

Requirements:

• Bachelor's Degree or equivalent experience of ideally 2+ years in an operational or support environment
• Strong problem solving through ability to analyze qualitative, operational & financial data
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
• Ability to concisely and effectively communicate with senior management
• High degree of adaptability & intellectual curiosity, comfortable with ambiguity
• Exceptional teamwork and collaboration
• Attention to detail in documenting and implementing requirements
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
• Excellent written and verbal communication skills
• Ability to effectively manage change
• Ability to stay on top of task assignments
• Strong decision making and analytical skills
• Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
• Strong aptitude to technology based tools and databases (i.e., Excel, Access)
• Interest, willingness and ability to assimilate information quickly and succinctly
• Works well in a team-based environment

Desired skills:

• 1-2 years of Operational Analyst experience
• Technically savvy in relation to Windows systems and software
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization

Pay range: $30.00 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.