New

Help Desk Analyst

TEKsystems
$12.00 - $16.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Louisiana, Covington
Apr 29, 2026
Description About Poolcorp: Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Poolcorp is seeking a Helpdesk Support Specialist to provide temporary backfill support during its peak summer season. This role is open due to multiple team members being on leave, and the contractor will help ensure continuity of end-user support during a critical period of increased demand. Key Responsibilities: Provide Tier 1 Helpdesk support to internal users via phone and ticketing system - Handle 17-20 calls per day during off-season volumes, with increased activity expected during peak season - Deliver high-quality customer service, including de-escalation and support for frustrated or upset users - Accurately document issues, troubleshooting steps, and resolutions - Collaborate effectively with an 8-person End User Support team - Help Desk Analyst respond to end-user requests for technical assistance by Phone, email, or ticketing system. - Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. - Being a Help Desk Analyst uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. - Utilizes product information or solution database to research, troubleshoot, and deliver solutions. - Additionally, Help Desk Analyst advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. - May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. - Fulfills all service level standards for response time and quality. Typically reports to a supervisor. - The Helpdesk Analyst II has gained or has attained full proficiency in a specific area of discipline. Additional Details: Candidates who were previously laid off by Poolcorp will not be considered Local candidates are preferred and may be asked to come onsite a few days per week Reporting structure: Supervisor is James Jones, reporting to Frank (Director of End User Support) Skills Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Active directory, Phone support, Ticketing system, Password reset, Hardware, Microsoft office Top Skills Details Help desk support,Help desk,Service desk,Troubleshooting,Customer service,Active directory,Phone support,Ticketing system,Password reset,Hardware,Microsoft office Additional Skills & Qualifications Strong customer service skills with the ability to remain calm and professional under pressure Excellent written communication and documentation (typing) skills Ability to work well within a team environment Open to entry-level or "green" candidates seeking hands-on Helpdesk experience Ideal candidate will have 1-2 years of Helpdesk or IT support experience (preferred, not required) Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Covington, LA. Pay and BenefitsThe pay range for this position is $12.00 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Covington,LA. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.