Director, IT & Communication

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

Purpose:

The Complex Director of IT's primary responsibility is to provide leadership to a local team of IT professionals at multiple locations and oversee all hotel technical services and infrastructure. Reporting to the Complex Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple hotels in a market.

Essential Functions and Responsibilities:

• Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.
• Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.
• Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
• Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional.
• Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
• Maintain the condition of Technology Rooms up to defined standards.
• Partner with Regional and Corporate IT Leadership Teams.
• Participate in the planning and request of IT Operating and Capital Budgets.
• Provisioning of user roles, rights, and access to business applications.
• Interface and communicate effectively across all peer groups for both application and technical areas.
• Provide oversight for incidents, change management, and control for both hotels.
• Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

Required Qualifications:

• Knowledge of Server Infrastructure - Hardware and Software
• Knowledge of User Endpoints, HW /SW - Desktops, Mobile Devices and Peripherals
• Knowledge of Networking systems including switches, routers and Access Points.
• Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP
• Knowledge of PMS and related interfaces
• Knowledge of Retail and F&B POS Systems
• Excellent problem and resolution skills

Preferred Qualifications:

• Virtualization and Hyper Converged Technologies
• BS/BA or equivalent work experience
• 4+ years as a Manager of IT for a large, full-service hotel

Education:

• 4 Year Degree
• 5 Years of Experience and a large fast-paced hospitality environment
• Relevant Technical and Business Certifications