New

Member Experience Escalation Advocate

TEKsystems
$22.64 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
May 07, 2026
Description Job Summary: Responsible for taking care of members through calls & emails, will process open enrollment, talk about their consumer driven products, help with COBRA enrollment payment questions, reset passwords on websites, help complete wellness exam on company website, and answer general benefit questions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers inbound phone calls and emails from members, answering questions on a wide variety of topics including medical, dental, vision and prescription benefits, spending accounts, wellness programs, open enrollment and COBRA processes, among others. Accurately completes tasks including insurance benefit and eligibility verification, open enrollment of benefits, updating member contact information, resetting TXHB Online passwords, and ordering member ID cards and spending account cards. Assists with Qualifying Life Events and benefit coverage. Builds rapport with members and provides personalized service Proactively identifies opportunities to educate membership on special TXHB programs and value-added benefits Promotes the use of TX Health Benefits Pool website and online tools to members Communicates and explains complex issues and properly escalates interactions when needed Thoroughly documents interactions and completes any follow up steps in a timely manner Actively manages cases and works collaboratively with other departments and supervisors to ensure resolution Conducts proactive outbound calls designed to improve the member experience Identifies potential trends/issues related to member experience and escalates those to management as appropriate Skills* Member Services, Customer Care, MS Word, Windows, MS Excel, Customer Service, Healthcare, Medical, Benefits, Typing, Customer support, Customer service call center, member care, Customer service, Healthcare, inbound and outbound calls, inbound call Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of AUSTIN, TX. Pay and BenefitsThe pay range for this position is $22.64 - $22.64/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.