GIS Program Manager

PURPOSE STATEMENT:

The GIS Program Manager is responsible for the administration and development of the Geographic Information System (GIS) application and Oracle systems. This role will provide technical support to users regarding processes and procedures related to system utilization and performance. This position partners closely with the Information Services Department (ISD) to lead the administration, maintenance, and backup protocols for all GIS server environments. It also manages external GIS team members and ensures all operations comply with applicable regulatory and compliance requirements.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Provides ongoing administration, configuration, and maintenance of GIS applications, the Oracle Central database, and related servers (including printers and scanner).
• Performs periodic backups, coordinates system upgrades, and manages security protocols in collaboration with the IT department.
• Performs basic coding, programming, testing, and troubleshooting to ensure peak application performance; documents all system changes.
• Directs the lifecycle of GPS hardware and software, including the procurement, maintenance, and firmware updates for antennas and receivers to ensure peak field performance.
• Serves as the primary point of contact for all GIS and GPS-related software licensing. Ensures compliance, manages timely renewals, and coordinates service support for both office and field applications.
• Manages & coordinates cyclical/annual updates of data from:
  • City and County
  • State land base data
  • Department of Defense (DoD) agencies
• Manages & coordinates data sharing with external agencies.
• Supports users in creating GIS queries and generating reports for DOT requirements, marketing, outage reports, and load analysis (including system map plots).
• Provides regular reporting on key system performance metrics.
• Acts as the primary interface between GIS users, ISD, and external GIS team members.
• Develops GIS application instructional materials and conduct formal training classes for staff.
  • Hexagon applications & plotting
  • Bentley MicroStation and Bentley View
  • Bluebeam Revu & Vu
• Provides day-to-day technical support and solves user issues regarding GIS applications, processes, and procedures.
• Oversees and manages external GIS partners, including workload prioritization and project delivery.
• Manages the full lifecycle of GIS projects-from planning and requirements gathering to execution-within time and budget guidelines.
• Contributes to long-term program planning regarding staffing, technology investments, and the implementation of GIS policies and standards.
• Researches, evaluates, and provides recommendations for GIS client hardware (i.e. desktops, laptops, tablets, GPS, etc.) specifications.
• Partners with ISD to manage system lifecycle maintenance for all GIS hardware, guaranteeing that endpoint devices are fully patched and compliant with the latest security and driver updates.
• Researches and evaluates new technologies to expand GIS use through automation and integration.
• Ensures GIS operations comply with relevant regulations, data privacy requirements, and industry standards.
• Assists the Engineering Manager with special projects and research as required.

OTHER FUNCTIONS/RESPONSIBILITIES:

• Complies with all safety rules and cooperates in the fullest in the promotion of safety and safe work habits, to include the reporting of any unsafe conditions or acts. Maintains all EH&S training on a current basis.
• Complies with all applicable corporate and Hawaii Gas policies and procedures.
• Maintains assigned work area and equipment in a clean, orderly and safe manner; performs housekeeping duties as required and/or instructed. Works in a safe and responsible manner.
• Performs all other related duties as instructed by supervisor/manager.

Required Education:

• Bachelor's degree in Engineering or Computer ScienceCandidates with a degree in a different field may qualify if they demonstrate significant applicable industry experience and transferable skills.

Required Work Experience:

• Three (3) years of proficient GIS or related systems experience.
• Proficient in the MS Office suite of tools (Word, Excel, Access and PowerPoint).

Preferred Work Experience:

• Five (5) years of hands on experience with Hexagon Intergraph's G-Technology.
• Professional experience in gas utility operations.

Preferred Licensure, Certification, Registration or Designation:

• Certified GIS Professional (GISP).