Collaboration Engineer

Description

The Collaboration Engineer Jr. supports SEC Office of Information Technology collaboration services under the ISS contract byassistingwith deployment, operations, and troubleshooting of enterprise collaboration platforms. This role provides technical support for Microsoft Teams, SharePoint, and conferencing technologies that enable reliable communication for headquarters, regional offices, and telework users. The position also supports AV/VTC and video streaming delivery for internal meetings and high-visibility events, helping ensure stable and high-quality service. In alignment with the PWS, the engineer contributes to SLA-focused service delivery, cross-team coordination, secure operations, and clear operational documentation.

PRIMARY RESPONSIBILITIES

- Collaboration Platform Support and Deployment

-Assistin deploying, configuring, andmaintainingcollaboration platforms, including Microsoft Teams Rooms and SharePoint.

- Troubleshoot incidents and service requests affecting unified communications and collaboration tool functionality.

- Coordinate with senior engineers and related ISS teams to implement approved collaboration solutions and updates.

- Support integration of collaboration services with enterprise network, endpoint, and identity infrastructure.

AV/VTC and Streaming Operations

- Provide day-to-day support for conference room AV/VTC systems, including endpoints, displays, microphones, and conferencing peripherals.

- Helpmaintainreadiness and performance of Teams and other enterprise conferencing services used across SEC operations.

- Support live and on-demand video streaming for enterprise meetings and events, including setup, monitoring, and rapid issue resolution.

- Escalate complex AV/VTC and streaming issues to senior staff or vendors and track remediation through closure.

Service Quality, Documentation, and Operational Support

- Respond to user-reported collaboration and conferencing issuesin accordance withSEC ISS service expectations and SLAobjectives.

- Record incidents, requests, troubleshooting actions, and outcomes in approved ticketing and reporting workflows.

-Assistwith development and maintenance of SOPs, runbooks, and support documentation for collaboration services.

-Participatein testing, validation, and change support activities to reduce service disruption during updates.

User Enablement and Security Compliance

-Assistwith user training and adoption support for collaboration tools, meeting workflows, and standard practices.

- Develop andmaintainuser-facing documentation, quick guides, and knowledge articles for recurring support needs.

- Apply approved security and compliance requirements when supporting collaboration and conferencing platforms.

- Collaborate with stakeholders to improve user experience, communication quality, and service consistency.

REQUIRED QUALIFICATIONS

-This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract

-The ability to obtain andmaintainSEC Public Trust (or higher ifrequired).

- Bachelors Degree and 2+ years of experience in collaboration technology support or engineering roles in enterprise environments.

- Experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.

- Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies, including secure integration with network infrastructure.

Technical Skills:

- Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities

- Enterprise conferencing tools (e.g., Microsoft Teams) and conferencing system troubleshooting

- AV/VTC systems support and video streaming operations for enterprise meetings/events

- Incident/request handling, documentation, and user support in structured IT service environments

- Collaboration platform security compliance and cross-platform integration

PREFERRED QUALIFICATIONS

- Experience supporting Microsoft 365 GCC environments and monitoring service health through M365 administrative tools.

- Experience supporting high-visibility enterprise events requiring live streaming, captioning coordination, or post-event media support.

- Familiarity with ITSM/ticketing platforms (e.g., ServiceNow) in SLA-driven federal support environments.

- Working knowledge of federal cybersecurity/compliance expectations (e.g., FISMA-aligned controls, zero trust principles).

- Experience using basic scripting/automation to improve collaboration platform operations and reporting.

- Microsoft 365 Certified: Teams Administrator Associate (MS-700)

- Microsoft 365 Certified: Administrator Expert (MS-102)

- AVIXA CTS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.