Lead, Logistics Center Customer Returns

Location: Logistics Center | Schedule: FullTime | Overtime as Needed

At KARL STORZ, precision, quality, and teamwork drive everything we do. We are looking for a Logistics Center Customer Returns Lead-a handson team leader who thrives in fastpaced operations, leads by example, and is passionate about process excellence and continuous improvement.

This role is ideal for a motivated logistics professional who enjoys working alongside their team, driving daily results, and serving as a subjectmatter expert in customer returns operations.

As a Customer Returns Lead, you'll partner closely with the Customer Returns Supervisor to guide daily workflow, support team performance, and ensure safe, compliant, and efficient operations.

Key Responsibilities

• Lead and execute daily workflow to meet department throughput and SLA targets
• Perform daily standard work, labor planning participation, and reporting
• Serve as a handson leader, completing all department functions as needed
• Set daily team goals and contribute directly to daily productivity
• Act as backup to the Supervisor for work allocation and team coordination
• Train associates and maintain the department Training Matrix
• Serve as the Subject Matter Expert (SME) for KSEA Customer Return processes
• Coordinate expedite requests and resolve receiving discrepancies
• Support receiving and processing through SAP/WMS systems
• Perform and oversee decontamination of medical equipment per company policy
• Ensure compliance with Quality Management System (QMS) and audit programs
• Actively lead and participate in LEAN and Continuous Improvement initiatives, including:
  • 5S
  • Idea Board / Voice of the Customer (VOC)
  • Audits and visual control systems
• Crosstrain with upstream and downstream partners
• Support safety inspections and adherence to KARL STORZ safety standards
• Assist with departmental projects and other duties as assigned

Performance in this role is measured through key operational and quality KPIs, including:

• VOC and Idea Board participation and alignment
• Audit quality levels
• Service Level Agreements (SLAs)
• Daily workinprocess (WIP) carryover
• Safety inspection results

• High School Diploma or GED
• Demonstrated leadership capabilities in a teambased environment
• Strong attention to detail with a commitment to quality and safety
• Ability to motivate others and foster a positive, continuousimprovement culture
• Effective communication skills across multiple organizational levels
• Working knowledge or aptitude with Microsoft Office
• Flexibility to work overtime with minimal notice

• Bachelor's degree or equivalent experience
• Previous personnel management or teamlead experience
• Advanced Microsoft Excel skills
• SAP, WMS, or TS system experience
• Central Service Technician Certification
• Knowledge of decontamination processes, equipment, and agents
• Experience handling HazMat and biohazard materials

• Frequent movement including standing, walking, bending, reaching, lifting, and packing
• Frequent lifting up to 25 lbs; occasional lifting of 30-75 lbs with assistance
• Occasional pushing/pulling of carts up to 320 lbs with assistance
• Use of pallet jacks, warehouse ladders, and standard office equipment
• Ability to adapt to changing priorities in a dynamic logistics environment

• Be part of a global medical technology leader
• Work in a culture driven by quality, safety, and continuous improvement
• Opportunities to develop leadership skills and processimprovement expertise
• Make a meaningful impact supporting lifesaving medical devices