Solution Strategy Director

Who we are

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $8.8 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com.

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work -whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities.

We're big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.

We're proud of our award-winning culture. We've been certified as a "Great Place to Work" since 2017. Our goal is to engender a culture based on diversity, inclusion and respect-a culture where your voice is valued-and you always have a seat at the decision-making table.

FinThrive Perks

Fully remote working environment

Flexible time off (FTO)

Professional development opportunities

12 Weeks of paid parental leave

In-person and virtual company retreats

5-days of paid volunteer hours at an approved 501(c)(3) Organization

Company lump-sum contribution to HSA-eligible medical enrollees

401k Eligible upon date of hire-up to 3% company match

Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

As a member of our Sales Solution Strategy team, the Solution Strategy Manager will have responsibility for the growth of Government Reimbursement Technology and Services as set by a quarterly and annual operating plan. Supporting revenue growth for end-to-end solutions

What you will do

Major Responsibilities/Activities

Perform all detailed solution demonstrations and presentations related to the Government Reimbursement Technology and Services.

Serve as subject matter expert for the Government Reimbursement Technology and Services groups. Continually increase level of expertise around our offerings, industry challenges/updates and customer needs.

Provide consulting and guidance to corporate functions including product management, solution marketing, sales training, and corporate marketing regarding effectiveness of our offerings and how we represent these to customers, competitive positioning, needs of the field sales team to be successful, messaging, and other commercial topics. Serve as liaison between these teams and field sales teams.

Collaborate closely with Sr Director and Commercial leadership to develop a comprehensive quarterly and yearly business plan, including actions needed to realize growth objectives. Serve as an integral part of the orders and revenue forecasting cadence.

Assess skills and gaps among field sales representatives and develop plan to address developmental needs for assigned product group.

Joint travel and other client interactions with the sales team as needed to qualify and drive opportunities to closure.

Participate in or speak at industry events as needed for company promotion, and to increase level of expertise.

Collaborate with sales leaders on winning strategies, by segment, offering and per individual opportunity.

Partner with Commercial Talent Development to provide onboarding and continuing education on revenue cycle solutions.

Develop competency with all FinThrive offerings to provide a thorough executive overview for end-to-end presentations

Actively manage additional projects as assigned by Sr. Director to assist sales in achieving goals for the entire portfolio.

Assist in mentoring new team members.

What you will bring

Strong skills in public speaking, creating presentations, relaying value demonstrations, developing winning sales strategies, and synthesis of communications into cohesive messages.

Experience in influencing others during the decision-making process.

Knowledge of Hospital revenue cycle and healthcare finance; track record of success leading or being an integral part of a complex project involving multiple internal and external stakeholders, and a dynamic set of offerings.

Deep understanding of end-to-end RCM processes with particular focus on Medicare and Medicare Advantage Bad Debt, Medicare DSH, Uncompensated Care, Transfer DRG, Medicare Cost Reporting and IME/GME.

Knowledge of industry standards related to service delivery in the healthcare revenue cycle with specific focus on technology and challenges.

In-depth knowledge of regulatory and delivery requirements facing the revenue cycle.

Experience interfacing with both internal team members and external customers, as part of a solutions-based, team sales process.

Growth focus and track record of successfully generating new revenue with net new customers.

Work autonomously, independently and as part of team for collaboration and resolution of complex issues.

Highly organized, comfortable collaborating with commercial leaders and client executives.

Computer knowledge including MS Office (Outlook, Word, Excel, PowerPoint, Teams)

Must be able to travel 50%

What we would like to see

5+ years of experience in supporting solutions sales, or leading a technology or services sales process, short cycle, and long cycle sales in healthcare provider segment.

Entrepreneurial mindset

Experience using CRM software, preferably SalesForce.com

Experience in revenue cycle within a healthcare organization

Experience with executive level presentations

FinThrive's Core Values and Expectations

Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities

Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear

Must occasionally lift and/or move up to 15 pounds

Must be able to talk, listen and speak clearly on telephone or video calls

Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress

Work environment: The noise level in the work environment is usually minimal

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

www.FinThrive.com | www.FinThrive.com/careers