Senior Operations Analyst - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme is looking for a Senior Operations Analyst to sit at the intersection of data, strategy, and execution. This role is a key partner to senior leadership, translating complex operational data into clear decisions that drive performance across our retail and production business. You won't just report on the business - you'll help shape it, introducing modern analytics capabilities that push Krispy Kreme's analytics maturity forward. This role is built for someone who thrives in fast-moving environments, loves finding the story in data, and wants their work to have a real business impact.

A TASTE OF WHAT YOU WILL BE DOING:

Leadership & Strategy

• Help shape the analytics vision for operations in partnership with senior leaders, including integrating AI into analytics workflows
• Champion the evolution of analytics at Krispy Kreme by introducing advanced tools, methodologies, and a culture of data-driven decision making
• Present insights to leaders in clear, compelling formats that drive action
• Lead analytics initiatives that drive measurable improvement in operations

Analytics

• Establish operational KPIs and performance frameworks that keep teams aligned and accountable. Ex. Labor efficiency, material efficiency, product availability, equipment reliability, and other critical operations KPIs
• Leverage tools like Python, SQL, Power BI and AI for complex analytics and dashboarding
• Design intuitive dashboards and self-service analytics tools that empower operators and leaders to make faster, smarter decisions. Surface actionable patterns before they become problems
• Apply statistical rigor and experimentation to validate findings and measure the impact of operational changes
• Automate existing tools and processes to be more efficient
• Ensure data accuracy, consistency, and compliance with company policies

Cross-functional Collaboration

• Serve as a trusted partner to business leaders and fellow analysts across the business
• Support IT with third party data integrations, ensuring the data used for reporting is well defined and accurate
• Train and mentor others on analytical tools and methods

YOUR RECIPE FOR SUCCESS:

• 5+ years of experience in analytics, operations analysis, or a related field within retail, manufacturing, or production environments
• Proficiency in Python, SQL and AI for data wrangling, analysis, and modeling
• Proficiency in Power BI or similar BI tools
• Ability to work independently and in a collaborative team environment
• Proven ability to influence senior stakeholders and communicate complex findings clearly
• Strong track record of turning data into operational improvements
• Experience working with operations, production and/or retail data preferred
• Experience working in a large-scale, geographically distributed business preferred

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.