People Operations & Readiness Lead

With more than45,000 employeesand partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences thatleverageMicrosoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction-whether in-product, digital, or human-centered. CE&Sis responsible forall services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, within CE&S,leadsthe effort to enable customer success on the Microsoft Cloud by harnessing leading AI-powered capabilities and humanexpertiseto deliverinnovativesolutions that accelerate business value, drive operational excellence,and nurture long-term loyalty. This rolewillsitwithinthe Executive OfficeTeam(CoS).

The GCS People Operations & Readiness Lead will own tactical implementation functions, change management collaboration, onboard new programs, and readiness execution end-to-end, and partners closely with various teams to ensure that business priorities are driven and achieved through proper alignment of compensation, metrics, taxonomy and territory management.

The role spansvariouspillarsof workloadsand works cross-functionally to achieve keygoals andtasksfor the organization:

• End-to-end operational ownership of core people workstreams such as comp, taxonomy, territories, etc and programs.

• Coordinatestactical implementation ofnew programchanges via vendor(s)

• Works withChange ManagementTeam to land changeacross key segments of the business

• Coordinates efforts across both Core(corp)and Field(regional)to drive consistency, including alignmentto Blueprint on Employee Data management,Taxonomyand compensation.

Thisteam memberengages through the rhythm of the business,validatingfield feedback with data, and driving continuous improvements throughout the year.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empowerothersandcollaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

1. Landing, Change Management & Readiness (GCS Core)

• Partner with the field GCS Change Management & Landing team to ensure cross-org alignment and consistent approach, grounded inProsciprinciples

1. Operationalize Role Taxonomy, Territory, and EDM Execution

• Oversee onboarding, transfers, taxonomy audits, cost center alignment with Finance, and system validations (including UAT and audits) tomaintaindata accuracy and minimize compensation or quota risk across planning cycles.

1. Program Management

• Drive weekly governance, stakeholder Q&A, and collaboration across HR, Finance, WWIC, and business units to operationalize new programs, resolve data exceptions, and support ongoing planning and special projects.

1. Role Success Alignment (Core Delivery Roles)

• Working within the governance structure, ensure alignment between compensation plans, EDMand role success guidance for core, customer-facing GCS delivery roles (e.g., Global CSA, Cross-Solution Area CSA, and related delivery-focused RBI roles).