Technical Service Representative

Your Job

Georgia-Pacific Corrugated Packaging is seeking a highly motivated and technically adept Technical Service Representative to support our Sheboygan, WI, corrugated facility, with a primary focus on servicing customers throughout the Green Bay, WI market.

This role is highly customer-facing, with ~80% travel, primarily consisting of daily travel to customer sites within the Green Bay region (limited overnight travel expected). Preferred candidates will be based in the Green Bay area or be willing to commute daily to that market.

You'll play a pivotal role in servicing and exceeding the expectations of key accounts by offering innovative technical solutions, exceptional customer service, and hands-on operational support.

What You Will Do

• On-Floor Customer Partnership: Spend the majority of your time on customer production floors, partnering directly with operations, maintenance, and plant leadership to ensure corrugated packaging runs efficiently through their equipment.
• Account Mastery: Build strong relationships with customer stakeholders, aligning on performance expectations and identifying opportunities to improve throughput and consistency.
• Project Management Expertise: Support both national and local business efforts through project management, overseeing design implementation, and ensuring delivery of quality and service.
• Proactive Problem Solver: Identify and troubleshoot quality or performance challenges by working cross-functionally with the Sheboygan plant and customer teams. Lead root cause analysis and drive timely, practical solutions.
• Equipment Optimization: Provide hands-on technical support focused on case erecting, packing, and conveying equipment, helping customers optimize runability, reduce downtime, and improve line efficiency.
• Independent Initiative: Manage workload effectively with strong time management skills, consistently exceeding expectations.
• Travel & Field Presence: Travel approximately 80%, primarily through daily in-market visits across the Green Bay area, supporting ongoing operations, troubleshooting, and project work.
• Tech-Proficient: Utilize Microsoft Office 365 tools and CRM platforms (Microsoft Dynamics) to document activities and track performance.

Who You Are (Basic Qualifications)

• Background in manufacturing operations, maintenance, or continuous improvement environments
• Strong interpersonal and communication abilities, enabling you to establish rapport and earn stakeholder confidence.

What Will Put You Ahead

• Experience working directly with case packers, case erectors, or automated packaging lines.
• Strong troubleshooting capability with packaging performance on high-speed equipment.
• Corrugated design knowledge and understanding of packaging performance drivers (ECT, board combinations, etc.).

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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