KYC Manager

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable distance to our Phoenix, AZ office.

A KYC Manager oversees a First Line of Defense (FLOD) KYC team within Enterprise Bank Operations accountable for verifying the identity of a client. Responsibilities of this role include leading a team of associates throughout daily business operations to effectively execute timely due diligence reviews of prospects and clients that comply with bank regulations. A KYC Manager is focused on accuracy, thoroughness, and high quality of work, and ensures efficient operations of their business.

A KYC Manager develops business plans aligned with bank strategy, improves processes and performance, leads operational project planning, and is accountable for execution. Additional responsibilities include providing guidance to staff on complex matters, delegation of tasks according to skillset, and monitoring of regulatory, legal. and bank policy compliance within operational processes or systems to ensure adherence.

A KYC Manager works closely with business teams, clients, and other stakeholders to resolve issues and provides high level of service.

• Operations Oversight - Oversees department's performance through effective management of daily operational activities, ensuring efficiency, accuracy, and high quality of work. Oversees department SLAs, executes delegations of work based off skillset, and holds team accountable for performance goals. Reviews operational processes for opportunities of improvement and recommends appropriate changes. Addresses operational or service issues, communicating with all involved parties for resolution. Implements and manages projects that support business and departmental goals.
• Managerial Functions - Develops talent, invests in up-skill training, and promotes a healthy risk mindset among team. Examines outcomes to identify potential issues, risks, or areas for improvement. Communicates recommendations to relevant stakeholders through reports or other documentation.
• Compliance - Ensures all operational policies and procedures are regularly reviewed and updated. Ensures compliance with all policies, processes, and internal controls. Manages an operational risk framework within Bank activities. Facilitates internal and external audits of operations.
• Partnerships & Collaboration - Works with leadership to implement and sustain an effective business operations model that aligns with bank strategy, supports an enhanced service level, and safeguards compliance within daily operations. Leads audit engagement, performs process overviews, and serves as the primary point of escalation for all documentation. Works closely and effectively with bank stakeholders in the monitoring and review of department processes.

Bachelor's Degree and 5 years of experience in KYC/AML and Client Onboarding. OR High School Diploma or GED and 9 years of experience in KYC/AML and Client Onboarding.

Preferred Education: Bachelors degree with 5+ year(s) of experience in Banking/Financial Services industry, KYC/AML rules, Client Onboarding

Preferred Area of Experience: Operations and Leadership

Preferred Qualifications:

• Proven experience managing teams in multiple locations. Ability to motivate, mentor, and coach staff. Ability to lead through change.
• Experience with transformation of work and leading change management.
• Experience in leading process improvements. Ability to manage timelines, resources, and deliverables. Must have excellent verbal, written, and interpersonal communication skills.
• Must have strong organizational and time management skills.
• Must have strong analytical and problem-solving skills, demonstrate success managing by metrics, be detail oriented, able to multitask and function in a fast-paced environment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

#LI-Hybrid