Director of Sales & Service

Responsible for managing and executing Sales and Service initiatives across all the engagement centers. Responsible for attaining the Core Member growth and productivity goals for Retail Operations. Responsible for executing and modeling the Member Experience culture. This member centric position assists Member Experience Managers in the development and application of initiatives that support building and maintaining relationships with FirstLight membership. Oversee engagement center budgets and business performance and promote optimal and cost-effective operations. Supervises and appraises the activities of subordinate managers. Enforce appropriate policies, procedures, and training to ensure quality member service is delivered. Accountable for branch/engagement center operational integrity, internal control adherence, and risk mitigation practices that support the Credit Union's safety and soundness.

EDUCATION/CERTIFICATION:

Bachelor's degree in business, management or related field or any combination of education and experience

REQUIRED EXPERIENCE:

Seven (7) years of experience in branch or financial operations to include five (5) years of management experience in financial institution

FirstLight Federal Credit Union is an Equal Opportunity and Affirmative Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.