Regional Business Manager

BrightSpring Health Services

The Regional Business Manager is responsible for leading, standardizing, and optimizing administrative, financial, and operational processes across multiple locations within the division. This role ensures consistent performance, improved efficiency, and strong alignment with corporate standards. The manager serves as a key partner to divisional leadership, providing strategic, financial, and operational support while driving initiatives that enhance service quality, compliance, and revenue performance.

Operational Leadership

Streamline workflows, optimize processes, manage logistics, and allocate resources across multiple sites.
• Develop, implement, and maintain standardized operating procedures and internal financial controls.
• Provide national back-office support, training, and operational oversight to ensure consistency.
• Manage and provide coverage for daily administrative and business operations at assigned locations.

Financial Management & Billing

• Serve as liaison between Operations and Revenue Cycle to resolve billing issues.
• Ensure compliance with monthly billing, contract, and authorization requirements.
• Escalate revenue collection barriers exceeding $1,000 to divisional leadership.
• Partner with contracting and revenue cycle teams to correct, rebill, and collect revenue nationally.
• Oversee accounts payable processes; resolve delays and discrepancies.
• Provide backup support for payroll, billing, and financial reporting.
• Ensure accurate billing and maximum reimbursement; prepare and submit weekly billing letters to AR.
• Oversee P-Card activity and complete month-end reconciliation for all supported sites.

Operational Support & EMR Systems

• Support new and existing locations with administrative standards, SOPs, checklists, and reporting.
• Support EMR initiatives and system rollouts (i.e. WellSky), including payer setup and system maintenance.
• Manage system and application access requests.
• Deliver training and technical support for payroll, billing, AP, and related systems.
• Serve as liaison with corporate partners including Finance, HRIS, Billing, AP, and Payroll.

Data, Reporting & Analytics

• Monitor operational and financial KPIs (e.g., productivity, utilization, authorizations, revenue cycle, staffing, travel).
• Identify workflow errors and collaborate with teams to correct issues and reduce claims and collection delays.
• Develop dashboards, performance reports, and routine leadership reporting.
• Analyze operational, financial, and compliance data to support decision-making.
• Partner with Quality to maintain weekly and quarterly billing audits within the QM tool.

Project Management

• Coordinate with contracting to communicate workflow updates and payer plan changes.
• Lead cross-functional operational projects across multiple locations, ensuring timely delivery.
• Partner with AR teams (billing, collections, cash posting) on operational and revenue initiatives.
• Support collections with large-scale initiatives related to underpayments, rate discrepancies, and denials.

Risk Management & Compliance

• Conduct internal and operational audits to ensure compliance with corporate policies, regulations, and quality standards.
• Analyze trends, develop action plans, and support state regulatory and documentation compliance initiatives.

Training & Staff Development

• Develop and deliver training to ensure consistent administrative and operational performance.
• Oversee onboarding and ongoing support for administrative staff.
• Coach and support site-level leadership teams.
• Create and maintain training materials, job aids, and resources.

Strategic Leadership Support & Performance management

• Partner with divisional leadership on strategic planning, budgeting, forecasting, and growth initiatives.
• Provide insights and recommendations supporting long-term operational excellence.
• Identify opportunities to improve efficiency, service quality, and financial performance.
• Lead and implement process improvements that drive measurable, division-wide results.

• • Bachelor's degree; MBA preferred. Prior experience within Healthcare, Business or related field preferred. Minimum of five (5) years of experience in accounting, finance, billing/collections, payroll/HRIS, CRMs, and/or other related areas or systems. Experience managing multiple projects simultaneously and complete tasks independently managing time to meet deadlines. Demonstrates sound decision-making based on available information and applies appropriate judgment within the role. Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail. Communicates clearly and professionally in both oral and written formats. Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed. Adapts to changing priorities, processes, or environments and learns new tasks as needed. Works effectively with minimal supervision and takes ownership of assigned responsibilities. Maintains professional conduct during routine and challenging interactions. Performs well in high-pressure situations and environments and manages reports appropriately and effectively in such situations and environments. Responds constructively to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques. Travel up to 75%, willing and able to travel as needed