Process Specialist

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Reporting to the Associate Director of Student Financial Services (SFS), the Process Specialist is responsible for high-volume student account payment and refund processing, including tuition, third-party payments, and related financial transactions.

This role provides financial guidance to students across all campuses, supporting more than 30,000 students annually. Responsibilities include assisting with tuition and fees, financial aid, scholarships, loans, payment plans, and financial literacy while ensuring an excellent student experience.

The position requires knowledge of federal and state regulations (including DOE and FERPA), University policies, and campus procedures to ensure compliance. A strong understanding of the student lifecycle is essential, including registration, financial aid awarding, refunds, payment deadlines, sponsorships, and billing processes.

This role requires strong attention to detail and accuracy in financial processing, including identifying and resolving discrepancies in refunds, waivers, contracts, payment plans, and student account transactions to ensure compliance and institutional integrity.

Key Responsibilities:

• Process high-volume student and organizational account transactions, including millions of dollars in daily payments, refunds, wire transfers, and third-party sponsor payments.

• Execute and validate complex refund batch files across multiple systems prior to bank transmission and leadership approval.

• Post and reconcile electronic, mailed, and credit card payments, ensuring accurate application of funds within Campus Solutions and TouchNet systems.

• Process financial aid disbursements, special disbursements, MAC contracts, PhD waivers, and other institutional funding sources with strict attention to accuracy and compliance.

• Monitor and manage delinquent payment plans, returned payments, ACH rejections, and account delinquencies.

• Ensure compliance with federal, state, and institutional regulations, including Title IV regulations, FERPA, refund policies, withdrawal rules, and enrollment cancellation requirements.

• Reconcile student, organizational, and third-party accounts, including Florida Prepaid, sponsorships, departmental contracts, and returned bank transactions.

• Identify and resolve discrepancies across payments, refunds, waivers, and financial aid records to ensure accurate account balances and institutional reporting.

• Prepare, analyze, and distribute financial reports, including refund reporting, returned payment tracking, payment plan delinquency reports, and controller submissions.

• Perform monthly and daily reconciliations, including abandoned funds processing and mass payment file audits to ensure compliance with unclaimed property laws.

• Maintain and audit system interfaces (TouchNet/Campus Solutions) and payment plan configurations across all campuses.

• Coordinate communication and issue resolution with students, parents, and internal/external departments regarding complex account and payment issues.

• Provide customer support, troubleshooting, and training through multiple communication channels including phone, email, Teams, and service platforms.

• Support ad-hoc projects, reporting, presentations, and departmental initiatives as assigned by leadership.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Compensation

The hourly range for this role is $21.00-$22.00. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Required Education and Qualifications:

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR311555. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.