Customer Service Rep I

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The person in this position would work with internal and external customers to provide information in response to inquiries about products, orders, and services as well as resolve complaints. Excellent communication abilities are a must. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction while entering orders with accuracy and efficiency.

Essential Job Functions:

• Works with internal and external customers to provide service to high-profile customers.
• Responds promptly to customer inquiries while providing professional customer support.
• Handle customer complaints and provide appropriate solutions.
• Processes parts orders and parts returns requested by internal and external customers.
• Works with scheduling team to ensure all hot requests are prioritized and managed accordingly.
• Must be able to be efficient and accurate when processing orders.
• Works with other teams to trouble shoot order issues.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Communicates and coordinates with colleagues as necessary.
• Performs other related duties as assigned.

Position Requirements

Qualifications:

Training and/or Experience:

• Minimum 1 year experience with a manufacturing or distribution company in a materials environment.
• Minimum 1 year customer service experience.
• Inventory or production control experience preferred.
• Some background in an MRP/ERP system.

Knowledge, Skills, and Abilities:

• Excellent interpersonal and customer service skills.
• Organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Intermediate Excel experience preferred.

Education:
High school diploma or equivalent required; Minimum of 1 year experience in customer service type/related role.

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.