Field Service Representative

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience in This Role:

CAMP is currently seeking a Field Service Representative (FSR) to cover our Western United States and Canada region (CA, OR, WA, MT, WY, ID, UT, AZ, NV, AK, BC, AB).

CAMP's FSRs are the face of CAMP to our customers. Although customers receive services through frequent interaction with their aircraft analysts, these interactions are conducted over the phone. For most customers, interaction with their FSR is the only face-to-face contact they have with CAMP. Thus, this position is critical to our customer success initiatives.

CAMP FSRs provide customer support, system training, and overall solutions engineering for new and existing customers, driving to a successful outcome for both the customer and CAMP. The CAMP FSR is a confident presenter with exceptional customer service skills and strong technical aptitude. The ideal candidate must be a self-motivated, detail-oriented, aviation professional who is comfortable working alone and in collaboration with a team.

Responsibilities:

• Conduct a program of on-site customer meetings to establish and maintain strong relationships
• Use a consultative approach to understand customer work processes and pain points, in order to determine and offer solutions that best meet customer needs
• Understand the CAMP vision for products and features and evaluate various approaches to implement effective solutions that deliver the maximum business value for customers
• Promote, plan, and execute customer training, demos, and seminars in various settings (both at customer sites and at various industry events)
• Capture, troubleshoot, and escalate technical issues reported by customers
• Support coordinated activities between the various CAMP business units
• Participate in industry and OEM events, organizations, and associations
• Position requires extensive travel within, but not limited to, the Western region (four days per week 80% / typically Mon-Thurs)

You have:

• 4-7 years' experience in aviation maintenance, aviation management, technology engineering, consulting or professional services or an equivalent combination of these
• Knowledge of regulatory requirements from various regulatory bodies
• Experience performing needs assessments and making recommendations based on the discovered requirements
• Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
• Ability and willingness to share knowledge and expertise among various organizations within the company
• Ability to work in a team environment and demonstrate strong problem-solving skills
• Capability to schedule time and travel with flexibility to handle varying workload and meet deadlines.
• Ability to multi-task and work multiple projects simultaneously
• Excellent public speaking, written and interpersonal skills
• Proficient in Microsoft Office suite
• Fluent in English and other languages dependent on region supported (spoken and written)

Nice to have:

• Experience working for a Continuing Airworthiness Management Organization (CAMO), FAA Part 91, Part 135 or Part 145 organizations
• Certification as a mechanic with experience utilizing the privileges of this certification
• Experience using maintenance tracking applications. CAMP/Cescom/Avtrak/MyCMP experience a plus.
• Additional spoken and written languages
• Prior instructor or training provider experience
• FAA A&P/IA license or EASA Part-66 license preferred. License does not need to be current

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.