Remote

Sr Product Manager (Patient Experience)

Henry Schein One, LLC
parental leave, paid time off
United States
Jun 11, 2026
Shape what's next in dental technology. Join Henry Schein One! WhoWe Are Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices. Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated. Dental care is overdue for a better patient experience... and you're the person to build it! At Henry Schein One, we're reimagining how dental practices attract, engage, and retain patients across every touchpoint. From the moment someone searches for a dentist to the follow-up after their appointment, we're building the digital infrastructure that makes those interactions seamless, personal, and effortless. As a Sr Product Manager on our Patient Experience team, you'll own the products that help dental practices grow their patient base, reduce front-office friction, and deliver care that actually feels convenient. You won't just write requirements - you'll set direction, shape strategy, and ship things that matter. This role will be remote in the United States with up to 10% travel required. What You Will Do Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers Deep discovery with dental practices and patients to understand where the real friction lives - and build solutions that address whole problems, not just symptoms Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration Clear, durable artifacts - PRDs, roadmaps, strategy docs, etc.that keep leadership and partners aligned A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve Mentorship and knowledge-sharing that lifts the whole PM team Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care Must Haves 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units Strong instincts for discovery and validation -you don't assume you know what customers need; you go find out, and you let the data shape your conviction A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better Nice to Haves Bachelor's Degree in a related field Experience with Twilio or similar communications platforms Experience building or integrating AI-powered features Familiarity with agentic workflows A point of view on where LLMs and automation create real leverage in healthcare workflows The posted range for this position is$115,000 - $155,000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range. What you'll gain as a #TeamSchein member A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE! Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. *Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.*