Laboratory Operations Manager, Jamaica Plain
 Brigham & Women's Faulkner Hospital | |
$82,430.00 - $119,850.00 / yr
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 United States, Massachusetts, Boston | |
| 1153 Centre Street (Show on map) | |
 Jul 07, 2026 | |
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Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary JOB SUMMARYMass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system- wide initiatives that will create synergies and efficiencies across MGB laboratory locations, including all AMC, specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory testing across MGB hospitals and advance strategic collaborations in clinical excellence, quality, access and cost efficiency. Reporting to the hospital Laboratory Administrative Director, and in close collaboration with the CLIA Laboratory Director, is responsible for the daily operational oversight of the clinical departments of the laboratory. This includes appropriate staffing, training, and efficient workflows. The operations manager will monitor and follow up on safety reports as well as oversee quality, safety, and compliance programs that align with Enterprise models. The operations manager will oversee section managers and/or supervisors to support supply chain, people management/human resources, compliance, emergency planning, and financial success. This may include performance benchmarking, student placement, and ensuring both hospital departments and outpatient clients are provided with excellent services. The position participates in MGB Pathology and local hospital committees as assigned. The role requires strong management skills and a collaborative approach in working together with leaders locally and within the system. This is an on-site role. Essential Functions (Key Roles & Responsibilities) Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards. With the Chief/Chair leads external and self-inspections. Essential Functions (Key Roles & Responsibilities) Provides direct oversight, including performance evaluations and leadership development, operations meetings, for all technical department supervisory staff and support supervisory staff. Serves as interim section leader as required. Supports employee engagement and partners on people management/human resources within a culture of respect. Provides direct oversight of the educational program within the laboratory, including continuing education activities, proficiency testing, and development of programs to ensure timely and reliable education of technical and non-technical staff and students. Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test results. Researches safety reports and responds with follow-up and improvement initiatives as needed. Works with the Administrative Director to identify priorities for capital and system testing alignment. Creates budgets and monitors variance for fiscal responsibility. Explores benchmarking and process improvement to reduce costs and improve services. Represents the hospital laboratory on any committees, work groups, and initiatives as delegated. Performs other duties as assigned Complies with all policies and standards Qualifications Education Clinical Laboratory Experience 5-7 years required Additional Job Details (if applicable) Remote Type Work Location Scheduled Weekly Hours Employee Type Work Shift Pay Range $82,430.40 - $119,849.60/AnnualGrade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. | |