Collections Specialist, II

Infor is hiring a Collections Specialist who will be responsible for ensuring timely and accurate posting of incoming payments and managing customer collections to maintain strong cash flow. This role involves applying customer payments, reconciling accounts, resolving payment discrepancies and communicating with clients to ensure balances are current.

Accurately post customer payments (checks, Ach, Wire transfers, credit cards) to correct account and invoices.
Reconcile daily cash receipts, bank deposits.
Research and resolve unidentified or misapplied payments.
Maintain documentation and audit trails for all cash applications transactions.
Collaborate with the billing and customer service teams to address payment discrepancies and short payments.
Monitor aging reports and follow up on past due accounts via phone, email and written communication.
Escalate collection issues when appropriate and recommend accounts for write off.
Ensure that all collection activities comply with company requirements

Previous experience in collections.
Previous experience in cash applications.

Experience with Microsoft Excel, especially pivot tables and vlookups.