Operations Analyst - EV & SmartCharge Programs

• Location: Hybrid (NYC) - 3 days in-office per week (Required: Tuesday, Wednesday + 1 floating day)
• Schedule: 9:00 AM - 5:00 PM (8-hour workday, flexible start times available)
• Core Technical Requirements: Advanced MS Excel & Python (for data cleaning/manipulation)

As a dedicated partner, Aquent is collaborating with a leading organization at the forefront of sustainable energy solutions, committed to advancing innovative programs that empower consumers and contribute to a greener future. This organization is a pioneer in developing and implementing cutting-edge energy management initiatives, driving efficiency and environmental stewardship within the utility sector.

We are seeking a highly motivated and analytical individual to step into a pivotal role, where your meticulous attention to detail and operational expertise will directly shape the success and expansion of a groundbreaking residential energy program. This is an exceptional opportunity to join a team preparing for significant growth, allowing you to not only run essential processes but also to design, build, and refine new initiatives from the ground up. Your work will have a tangible impact, streamlining operations, enhancing program scalability, and integrating advanced automation, including AI-driven improvements, to create a more efficient and impactful program for thousands of participants.

**What You'll Do:**

* **Process Management & Program Growth:**

* Execute and support critical manual program processes, including eligibility verification, invoice review and reconciliation, participant list management, and inquiry resolution.

* Play a key role in implementing and scaling processes for new program initiatives, contributing to their successful launch and expansion.

* **Customer Engagement & Support:**

* Conduct direct outreach to program participants through calls and emails for enrollment follow-ups, data verification, dispute resolution, and other program-related communications.

* **Operational Excellence & Innovation:**

* Actively identify opportunities to streamline and automate repetitive tasks, collaborating with technical and digital product teams on AI-driven enhancements.

* Work cross-functionally to identify and implement initiatives that improve overall operational efficiency.

* **Data Integrity & Collaboration:**

* Collaborate with program managers and external partners to refine data requirements and troubleshoot data inconsistencies, ensuring accuracy and reliability.

**Must-Have Qualifications:**

* Bachelor's degree.

* 3-5 years of experience in an energy, tech, or consulting background.

* High proficiency in Microsoft Excel for data manipulation and analysis.

* Proficiency in data analysis tools such as Python.

* Experience with data visualization platforms like Power BI.

* Demonstrated experience working with large datasets and applying data cleaning techniques.

* Exceptional attention to detail and organizational skills, particularly with repetitive tasks.

* Proven ability to troubleshoot data issues to ensure accuracy and consistency.

**Nice-to-Have Qualifications:**

* Experience with PowerQuery and PowerAutomate for advanced data transformation and automation.

* Familiarity with Salesforce or similar CRM platforms.

* Ability to interpret technical reports and apply findings to real-world scenarios.

* Comfortable adopting and learning new technologies rapidly.

* Experience working with electric vehicle charging data and conducting trend analysis.

* Familiarity with electric vehicle telematics, charger-level, and meter-level data.

* Knowledge of utility operations, managed charging programs, and demand response.

**About Skill:**

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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