Office Support Assistant IV

Department of Dermatology

The Office Support Assistant IV (OSA IV) serves as a vital member of the Department of Dermatology, providing administrative, operational, and customer service support to faculty, staff, students, and clinical personnel. As the first point of contact for patients, visitors, and stakeholders, this position plays a key role in creating a welcoming environment while ensuring the efficient day-to-day operation of the department. This position supports departmental leadership through scheduling, inventory management, financial reconciliation, educational support activities, and coordination of departmental initiatives.

Primary Duties & Responsibilities
* Serve as the primary front desk contact, greeting visitors and providing exceptional customer service.
* Answer and direct incoming calls, emails, and inquiries.
* Manage calendars, schedules, meetings, and appointments for faculty and departmental leadership, including Medical Directors.
* Complete quarterly time studies for Medical Directors.
* Maintain inventories of retail products, clinic consumables, equipment, and office supplies, including monitoring expiration dates and stock levels.
* Create and reconcile expense reports in PeopleSoft for departmental purchases.
* Support the Department Chair by preparing and maintaining OPPE documentation.
* Track Continuing Medical Education (CME) allowances for residents.
* Serve as a backup resource for student and shadower communications and support student administrative needs.
* Track and enter faculty teaching activities into Mission-Based Management (MBM) systems.
* Assist with departmental financial tracking and reporting activities.
* Monitor faculty and Advanced Practice Provider leave and schedules, reconciling information across multiple systems.
* Coordinate facilities requests and support departmental events and special projects.
* Maintain departmental communication boards and materials that promote University initiatives and culture.
* Demonstrate professionalism, confidentiality, adaptability, and commitment to teamwork while performing other duties as assigned.

Preferred Qualifications
* Experience providing administrative support in a healthcare, academic, or higher education environment.
* Strong organizational, customer service, and communication skills.
* Ability to manage multiple priorities and maintain accuracy in a fast-paced setting.
* Experience with scheduling, inventory management, expense reconciliation, and data tracking.
* Proficiency with Microsoft Office and the ability to learn University and healthcare software systems.
* Demonstrated ability to work collaboratively with diverse groups while maintaining confidentiality and professionalism.

Why Join Dermatology?
The Department of Dermatology offers an opportunity to work in a collaborative academic healthcare environment dedicated to excellence in patient care, education, and research. This role provides meaningful interaction with faculty, learners, staff, and patients while supporting initiatives that advance the mission of the University of Missouri School of Medicine. Employees enjoy a supportive team culture, opportunities for professional growth, comprehensive benefits, and the chance to make a positive impact every day.

Monday - Friday
8:00 a.m. - 5:00 p.m.

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Salary Range: $17.05 - $20.00 hourly
Grade: GGS - 006
University Title: OFFICE SUPPORT ASSISTANT IV
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to the Online Application, please provide Resume.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.