MH Project Manager Hospital Operations

SUMMARY:

Reporting to the Chief Medical Officer, the Project Manager, Hospital Operations supports the success of projects and process improvement initiatives across the hospital and senior leadership team. The Project Manager collaborates with cross-functional teams to drive project objectives; ensures clarity of project scope and outlines project deliverables that support project team accountability. They work toward deadlines and targets defined by senior leadership, track and report project progress, assign responsibilities, identify dependencies and risks, and establish project metrics and KPIs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Collaborates on various operational and strategic project plans and process improvements as assigned by leadership, building plans and ensuring tasks are completed on time to achieve key milestones and measure success. Forms cross-functional teams, outlines process maps, identifies potential solutions/resources, and defines deliverables, budgetary needs, key milestones, critical paths, and outcome success measures.

Guides project teams through the execution of projects and monitors progress against the plan; identifies project barriers/constraints/risks and provides recommendations to mitigate.

Understands and executes stakeholder analysis to identify upstream and downstream impact of projects. Develops, maintains, and manages relationships at all levels across the organization.

Using technology and available resources, provides project documentation for consistent project organization and reporting at a defined cadence. Develops, shares and uses standard project management documents and tools.

Facilitates complex meetings for project teams to ensure efficient use of everyone's time ; develops PowerPoint presentations for a variety of audiences; presents at virtual and in-person meetings as required to share pertinent information with stakeholders across Brown University Health.

Designs, articulates, and executes effective communication plans that promote project objectives; responsible for outreach efforts to establish and maintain positive working relationships with key stakeholders across all levels of the organization, adapting messaging by audience.

Performs other duties as assigned.

WORK LOCATION/EXPECTATIONS:

Work may be performed in a hybrid model, with a minimum of 2 days per week on-site, as approved by management and in adherence to a signed flexible work arrangement.

Schedules must be approved in advance by management who will allow for flexibility that does not interfere with the ability to accomplish all job functions within the said schedule. Staff are required to participate in scheduled meetings and be available to management throughout the workday.

EDUCATION:

Bachelor's degree required. Project management and/or process improvement certification/training (such as Lean, Six Sigma, etc.) preferred.

Education requirements may be substituted with related work experience on a one to one basis (e.g. one year of related experience equals one year of education).

EXPERIENCE & SKILLS:

Minimum of three (3) years of related experience coordinating cross-functional projects and/or process improvements; demonstrated skills related to project management tools, concepts, and methodologies; process improvement experience a plus.

Strong written and oral communication skills.

Experience in hospital operations preferred.

Possess a functional understanding of data and analytics.

Display understanding of workflow process excellence and change management, with an ability to identify technological solutions.

Creative thinker with the ability to troubleshoot issues quickly and effectively

Possess excellent interpersonal skills and has the ability to exercise a high degree of initiative, judgment, and discretion and to work effectively and collaboratively.

Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Exceptional attention to detail and organizational skills.

Ability to adapt to changing priorities and circumstances.

Demonstrated proficiency with Microsoft Office 365 applications or similar. Familiarity with project management software preferred.

Ability to present information in an understandable format to varied audiences.

SUPERVISORY RESPONSIBILITY:

Provides functional guidance to others who may be assigned on a project basis.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: