Tours Coordinator, Megafactory

• Visitor Experience & Education:Deliver brand-aligned factory tours that educate visitors on Tesla Energy products, mission, and manufacturing through authentic engagement and relationship-building

• Content & Media:Capture and curate photography and content during customer, family, and friends tours to support Megafactory storytelling and team engagement

• Tour Planning & Scheduling:Plan and coordinate tours for diverse groups - customers, VIPs, internal teams, and educators - customizing routes and content with cross-functional stakeholders across Sales, BD, Engineering, Operations, and beyond

• Logistics & Guide Leadership:Manage all tour logistics including check-in, AV setup, safety briefings, and accessibility; train and lead tour guides to deliver compelling, on-brand narratives

• Feedback & Metrics:Track satisfaction scores, analyze post-tour feedback, and report program impact to leadership to drive continuous improvement

• Engagement & Culture:Support planning and execution of MFCA factory events, recognition programs, and culture initiatives aligned to company policies and safety standards

• Internal Communications & Administration:Manage factory-wide communications, digital platforms, and leadership events (All Hands, QBRs) while overseeing budgeting, vendor coordination, and operational reporting to the Sr. Program Manager

• Exceptional verbal communication and interpersonal skills

• Comfortability with speaking to and managing large groups with many questions

• Ability and ease to interface with Tesla leadership and executives, which may include speaking to high-value customers and visitors

• Significant work experience in customer service, sales, and the energy sector with energy storage preferred

• Comfortable driving a tram, golf cart,or passenger van in or around a factory environment while simultaneously articulating unique production processes

• Ability to work comfortably in a dynamic, fast-paced, and ambiguous environment

Essential Physical Demands

• Ability to perform physically demanding work for extended periods of time, up to 12 hours a day

• Ability to lift, push, and carry up to 50 lbs.

• Ability to bend, lift, stoop, lay, squat, kneel, crouch, twist, and crawl

• Ability to find issues in a work process and receive safety signals using sight, touch, or hearing

• Potential exposure to confined spaces and hazardous materials

• Frequently and repetitively walk around the surrounding Lathrop campuses to conduct tours

• Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, bump caps, and adhering to prescribed safety rules and guidelines

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.