Dispatcher

The Dispatcher position is in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community.

The Dispatcher is a key member of Transportation Services, serving as the primary point of contact for our clients and customers to ensure a welcoming and supportive experience for all. This role is responsible for answering intercom calls from our gated lot, collecting parking fees at the exit of all gated parking structures and assisting permit holders when having difficulties exiting or entering the parking structure while maintaining the customer service standards of Transportation Services.

The Dispatcher is stationed at the Dispatch office located at UW Hospital to assist permit holders, patients, and visitors to pay for parking and exit the lot, in which anywhere from 20 to 100 customers per shift can need assistance. The Dispatcher will also be responsible for driving a UW vehicle, driving through the Campus parking lots and collecting physical lot counts at various gated lots.

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled from 10:00 PM to 6:00 AM Monday through Friday. Weekends, holidays and nights are required for this position.

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Troubleshoots and resolves issues in a timely and professional manner

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Processes customer transactions and may take payments following established policies and procedures

• Guides and trains staff and student workers

• Effectively complete Remote Cashiering Process with required information forcollection of parking fees, having the ability to enforce collection policieswithin the customer service standards.

• Continuous updated knowledge of UW Parking rules/regulations witheffective communication skills to convey this information to the customer.

• Monitor and respond to traffic flow with a high-level working knowledge of T2 parking systems to spontaneously resolve lot traffic issues.

• Coordinate/communicate with customers, staff, and vendors such as PD, Field Services, Enforcement, Gate technicians, etc. This may include open/close parking facilities, returning lots to normal operation, lot counts, communicating gate errors, etc.

Division of Facilities Planning & Management (FP&M), Transportation Services, Booths Operations

Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. They serve a variety of customers with a diverse set of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community.

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities.

$23.00 hourly minimum

• Plus an additional $2.50 per hour for night hours worked between 6:00PM to 6:00AM

• Plus an additional $0.80 per hour for weekend hours worked

• Plus time and a half per hour for hours worked on designated legal holidays

The minimum rate for this position is $23.00, but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see below for more information: University Staff Benefits Summary.

• Driver's License Required - Valid and Meets UW Risk Management Standards

• Experience with cash handling, processing payments, resolving issues, and providing information to support customers effectively

• Strong communication skills with the ability to convey information clearly and professionally

• Customer service experience with a diverse range of customers, including varying backgrounds, needs, and communication style

• Ability to work both independently and collaboratively in a fast-paced environment

• Previous experience or ability to learn two-way radio, intercom and phone communication with customers and staff

• Basic knowledge of Microsoft Suite

• High School Diploma Preferred; or equivalent

To begin the application process, click the "Apply" button.

Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.

We are eager to learn more about how your experience may align with this position.

The following is required for your application to be considered complete:

• A cover letter describing how your experience relates to the listed required and preferred job qualifications.

• A resume detailing your educational and professional background.

The search committee will review all application materials after the posted deadline.

We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Passion Malotky, 608-890-1852, passion.malotky@wisc.edu
Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information

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The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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