Administrative and Operations Specialist, Student Health and Well-Being

For context, Student Health and Well-Being is a university wide division that provides holistic health and well-being services to enhance students' and trainees' experiences at Johns Hopkins University. The primary way it provides these services is through its four units: Primary Care, Mental Health Services, Health Promotion and Well-Being, and Student Disability Services.

Student Disability Services provides a variety of accommodations and services to students across the university at all schools. These services include: providing leadership and collaboration in framing a commitment to disability access and equity as an integral aspect of JHU's culture, advising and educating the campus community about disability and inclusive practices, and providing services, strategies, and accommodations to mitigate the barriers faced by individual disabled people.

Specific Duties & Responsibilities

• Provide day-to-day oversight and coordination of SHWB-wide approval workflows and related documentation.
• Monitor and proactively manage office needs for both the Student Disability Services and the Vice Provost's suite.
• Ensure timely processing and submission of a range of business functions that interface with University Student Services human resources, finance, IT, procurement, and facilities teams.
• Liaise with key partners in University Student Services on behalf of the Senior Executive Director or AVP to problem-solve, maintain cohesive operations, and ensure compliance.
• Manage the hiring and ongoing payment and supervision processes for student employees.
• Serve as backup support for key business processes in Health Promotion and Well-Being and other parts of SHWB as needed.
• Independently manage complex calendars and meeting schedules based on an understanding of shifting priorities.
• Provide preparation for meetings, presentations, and discussions by gathering critical details to facilitate timely responses and task management.
• Support staff management and team meetings, and provide follow-up on action items.
• Anticipate departmental needs by prioritizing incoming work to ensure timely and effective resolution and by following up on deadlines, drafts, and reminders.
• Lead or significantly contribute to recurring or ad hoc projects, including providing support or guidance to other staff.
• Assist with planning and conducting events as needed.
• Perform general office management necessary for efficient operations. e.g., assisting with space issues, room reservation requests, and technology needs.
• Ensure timely processing and submission of travel reimbursements, online payments, purchase orders, and non-employee expense reimbursements.
• Locate and compile information to format and produce reports, graphs, tables, records, and other sources of information.
• Responsible for answering questions, providing guidance, and disseminating information.
• Interpret and communicate operating policies.
• Proactively identify and assist with the resolution of administrative problems.
• Maintain high-level knowledge of the informal and formal department goals, standards, policies, and procedures, including familiarity with other departments in the school/division.
• Other duties as assigned.

• Bachelor's Degree.
• Four years of progressively responsible administrative experience, with experience working on special projects and assignments.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a HS diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Technical Qualifications & Specialized Certifications

• Highly proficient with Microsoft Office programs including Outlook, Word, Excel and PowerPoint.

Technical Skills & Expected Level of Proficiency

• Calendar Management - Advanced.
• Financial Administration - Advanced.
• Interpersonal Skills - Advanced.
• Meeting Coordination - Advanced.
• Office Procedures - Advanced.
• Oral and Written Communications - Advanced.
• Organizational Skills - Advanced.
• Report Writing - Intermediate.

The core technical skills listed are essential; additional technical skills may be required based on the specific needs of the division or department.

Classified Title: Administrative Specialist
Job Posting Title (Working Title):Administrative and Operations Specialist, Student Health and Well-Being
Role/Level/Range: ATP/03/PC
Starting Salary Range: $53,800 - $94,400 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday to Friday, 8:30am-4:30pm
FLSA Status:Exempt
Location: Hybrid/Homewood Campus
Department name: Student Health and Well-Being
Personnel area: University Student Services