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Primary Care - 3580 Fair Oaks Internal Medicine is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time, day shift, Monday- Friday, 8:00am-4:30pm. This role is located at 3580 Joseph Siewick Dr, #304, Fairfax VA. The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
Job Responsibilities
- Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- May perform additional duties as assigned.
Minimum Qualifications
- Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience
- Education: High School diploma or equivalent
- 1 year fast-paced customer service
- Experience in an outpatient clinic setting
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Inova Health System
parental leave, paid time off
Jun 17, 2026