Senior Billing Specialist

Talogy is seeking a Senior Billing Specialist to support accurate, timely, and controlled customer billing across assigned business units and customer portfolios. This role is a key member of the Finance / Order-to-Cash team and will be responsible for day-to-day billing execution, contract-to-bill review, billing schedule maintenance, manual and system-generated invoicing, customer billing inquiries, invoice corrections, billing-related reporting, and backup operational support for billing workflows.

This is an expanded billing role that goes beyond routine invoice processing. The Senior Billing Specialist will partner closely with Sales, Client Success, Operations, Revenue Accounting, Collections, and other Finance teams to resolve billing exceptions, support customer needs, improve billing accuracy, and strengthen process discipline. The role will also support Talogy's evolving billing environment, including NetSuite and Subscription 360-related process stabilization, testing, documentation, and issue resolution.

The ideal candidate brings strong billing discipline, attention to detail, comfort with complex customer arrangements, and the ability to operate in a changing systems environment.

Key Responsibilities

• Prepare, review, and process customer invoices for assigned business units and customer portfolios, ensuring invoices are accurate, timely, complete, and consistent with contract terms, purchase orders, statements of work, billing schedules, rate tables, and customer requirements.
• Execute recurring, subscription, usage-based, milestone, project, and one-time billing processes, including manual invoicing, NetSuite uploads, and related billing-system workflows.
• Review source billing data, including customer master data, order forms, usage files, project milestones, tax/customer details, purchase order requirements, and billing support, to identify and resolve discrepancies before invoices are issued.
• Maintain billing schedules, customer billing attributes, rate tables, invoice delivery instructions, portal requirements, and other billing master data in accordance with company policies and internal controls.
• Serve as a primary contact for customer billing inquiries, invoice corrections, portal submission issues, payment-application questions, and billing-related disputes; coordinate timely resolution with internal teams and customers.
• Partner with Sales, Client Success, Operations, Revenue Accounting, Collections, and other Finance teams to resolve contract, order, delivery, billing, and customer-account issues that impact invoicing or cash collection.
• Support collections activity by researching invoice disputes, providing billing support, correcting invoice issues, and escalating root-cause items; coordinate payment-term or credit-related matters with the appropriate Finance leader.
• Prepare billing, AR, aging, unbilled, exception, and collection-support reporting; analyze trends, recurring defects, and process bottlenecks for management review.
• Support month-end close by completing billing cutoffs, invoice reconciliations, unbilled review, billing exception follow-up, and audit-ready support for assigned areas.
• Provide backup operational coverage for the Billing Supervisor / Billing Lead as needed, including support for billing queue monitoring, issue triage, invoice review, customer escalation tracking, reporting follow-up, and coordination of priority billing activities.
• Contribute to process improvement, documentation, SOPs, controls, and system enhancements, including NetSuite and Subscription 360 testing, data cleanup, post-go-live stabilization, and issue resolution.
• Ensure adherence to company policies, internal controls, customer requirements, and relevant accounting, tax, and billing procedures.

Required Qualifications

• Associate degree in Accounting, Finance, Business, or a related field required; Bachelor's degree preferred.
• Minimum of 4 years of experience in billing, accounts receivable, order-to-cash, revenue operations, or a similar finance operations role.
• Strong understanding of subscription, recurring, usage-based, project, milestone, and manual billing processes.
• Experience reviewing customer contracts, order forms, statements of work, billing schedules, purchase orders, rate tables, and customer billing requirements.
• Experience using ERP or billing systems; NetSuite experience strongly preferred.
• Strong Excel skills, including large data sets, reconciliations, uploads, pivot tables, lookups, and billing support files.
• Strong knowledge of AR processes, billing controls, invoice accuracy requirements, customer account maintenance, and audit support expectations.
• Excellent attention to detail, organization, follow-through, and ability to meet recurring billing and close deadlines.
• Strong written and verbal communication skills, with the ability to work professionally with customers and cross-functional internal teams.
• Ability to manage multiple priorities in a fast-paced, changing environment while maintaining accuracy and ownership.

Preferred Qualifications

• Experience in consulting, professional services, SaaS, assessment technology, or another subscription/usage-based business model.
• Experience with NetSuite and Subscription 360.
• Experience supporting billing process transformation, ERP implementation, billing-system implementation, UAT, or post-go-live stabilization.
• Experience with customer portals, multi-entity or multi-currency billing, global customer accounts, and cross-functional issue resolution.
• Experience with Salesforce, OpenAir / SuiteProjects, customer portals, or other quote-to-cash / order-to-cash tools.