New

P&C Customer Service Representative

Vaco
$55,000.00 - $80,000.00 / yr
401(k), retirement plan
United States, Massachusetts, Swampscott
Jun 17, 2026
We are seeking a customer-focused and detail-oriented Personal Lines Customer Service Representative (CSR) to join our growing insurance team. The Personal Lines CSR serves as a primary point of contact for clients, providing exceptional service and support for personal insurance accounts, including auto, home, umbrella, renters, and other personal lines policies. The ideal candidate is organized, professional, and committed to delivering an outstanding customer experience while building strong relationships with clients, insurance carriers, and agency staff. Key Responsibilities Provide prompt, courteous, and professional service to clients via phone, email, and in person. Assist clients with policy changes, endorsements, billing inquiries, coverage questions, and claims support. Process new business applications, policy renewals, cancellations, reinstatements, and policy updates. Review policies for accuracy and ensure client information is current and complete. Prepare quotes and proposals for new and existing clients. Identify coverage gaps and cross-selling opportunities while educating clients on available insurance products. Maintain accurate client records and documentation within the agency management system. Communicate effectively with insurance carriers to resolve underwriting, billing, and policy issues. Support retention efforts by delivering proactive customer service and fostering long-term client relationships. Stay informed of carrier guidelines, underwriting requirements, and industry changes. Assist agency team members with administrative and operational tasks as needed. Qualifications High school diploma or equivalent required; college coursework preferred. 3+ years of related experience Active Property & Casualty Insurance License preferred (or ability to obtain within a designated timeframe). Previous insurance, customer service, or account management experience preferred. Strong verbal and written communication skills. Excellent organizational skills with the ability to manage multiple priorities. Proficiency with agency management systems, Microsoft Office, and general computer applications. Strong attention to detail and commitment to accuracy. Ability to work independently and collaboratively within a team environment. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.