Sr Client Service Specialist, Commercial Card

Location:

The Senior Client Service Specialist is responsible for handling the complex servicing needs of KeyBank's commercial card program clients. They will handle various client request types or concerns to include conversations with the client, internal partners and/or vendors ensuring a best-in-class service experience. Perform account maintenance, program website customization, transaction research, and support complex integration efforts.

ESSENTIAL JOB FUNCTIONS

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA).
• Assist with simultaneous product integration projects that may include a client training aspect.
• Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
• Provide process improvement guidance to enhance efficiencies to leadership.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

REQUIRED QUALIFICATIONS

• Minimum Five years in financial services or banking, or fintech experience
• Minimum of 1 year experience relationship management
• Minimum 2 year customer service or customer facing experience

PREFERRED QUALIFICATIONS

• Commercial card platform or product experience
• Product management or product support
• Vendor Management experience
• Issuer Processing Systems (such as TYSYS, FISERV, DXC)
• Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM
• Transmission and File Feed development and management

Skills

• Experience in client escalation management
• Platform or Software experience: Enterprise Resource Planning (ERP) and Financial System Software and Expense Management Software or similar
• Critical thinking and excellent problem solving
• Strong internal and external communication skills.
• Organizational skills, including attention to detail, ability to prioritize work.
• Excellent time management skills in a fast paced, ever changing work environment.
• A team player with proven ability to build strong collaborative relationships with internal partners.
• Ability to identify inefficient processes, recommend solutions.
• An ability to change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.