Senior IT Process Engineer

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Senior Process Engineer plays a critical role in advancing Global IT from an asset and processcentric organization to a serviceoriented operating model. This role is accountable for designing, standardizing, and continuously improving endtoend IT processes that connect assets, platforms, automation, people, and partners into predictable, measurable services. Operating horizontally across all Global IT teams, the Senior Process Engineer ensures that how work flows is intentional, scalable, automationready, and aligned to the Global IT Target Operating Model (TOM).

This is a sitebased role, employees work 3+ days (60%+) per week from a Viasat office or work location within a standard fiveday workweek.

Key Responsibilities

• Design and maintain endtoend Global IT processes that explicitly support progression from Asset Process Service maturity.
• Develop standardized, repeatable process architectures aligned to the TOM, ITIL principles, and serviceoriented operating models.
• Define process ownership, decision rights, inputs, outputs, and success metrics across distributed teams and vendors.
• Embed automation, AI, orchestration, and selfservice opportunities into process designs by default.
• Partner with DEX, End User Technology, Infrastructure & Cloud, Platforms, Governance, Data & Analytics, and Global IT Operations to ensure seamless process integration and clean handoffs.
• Identify process gaps, inefficiencies, failure points, and maturity blockers and drive continuous improvement initiatives.
• Ensure processes are executable, measurable, and auditable, not just documented.
• Support change enablement and adoption by producing clear process documentation, visuals, standards, and guidance.
• Measure and report process maturity and effectiveness using defined Key Performance Indicators and TOM-aligned metrics.

• Excellent stakeholder facilitation skills, with the ability to drive alignment without direct authority.
• 8+ years of experience in IT process engineering, operating model design, service management, or enterprise IT operations.
• Demonstrated experience designing endtoend IT processes across complex, multiteam environments.
• Strong understanding of IT operating maturity concepts, including asset, process, and serviceoriented models.
• Practical experience with frameworks such as ITIL, , Lean, DevOps, or SRE (pragmatic application, not rigid certification).
• Proven ability to design processes that are automationfirst and toolingenabled.
• Strong systems thinking and ability to see interdependencies across platforms, infrastructure, services, and governance.
• Ability to translate abstract operating model concepts into clear, actionable workflows.
• Strong written and visual communication skills (process maps, service flows, standards).
• U.S Citizenship required

• Experience supporting or implementing a formal IT Operating Model or largescale IT transformation.
• Familiarity with AIdriven operations, automation platforms, orchestration, and selfhealing concepts.
• Experience working with managed service providers and designing processes performed by third parties.
• Exposure to regulated environments (e.g., SOX, CMMC, ITAR, CUI, FOUO, ISO) and auditdriven process requirements.
• Background in ServiceNow, Jira, or similar ITSM / workflow platforms (conceptual and architectural usage).
• Certifications such as ITIL v4, Lean Six Sigma, SAFe, or equivalent (preferred but not required).

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.