New

Performance & Analytics Manager

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Jun 18, 2026

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	009948
Vacancy Open to	All Candidates
Working Title	Performance & Analytics Manager
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	Monday - Friday, 8:00 am - 5:00 pm.
Hours per week	40
FLSA Status	Exempt
Division	Business Affairs
Department	Facilities Management (Adm)
Work Location	Facilities Management and Public Safety
Salary Range	$54,249 - $74,000
Primary Purpose of Department	The primary purpose of the Performance & Analytics unit is to enhance operational performance within Facilities Management by integrating quality assurance, data analysis, and process improvement into a unified, closed-loop system. The unit systematically captures and analyzes performance data, transforming field observations into actionable insights that identify trends, risks, and high-impact opportunities. Functioning as a performance engine for the organization, the unit leads targeted, data-driven improvement initiatives that proactively address issues, optimize processes, and reduce operational inefficiencies. Through a continuous feedback approach, the unit ensures that solutions are effectively implemented, measured, and sustained. This function serves as a central driver of consistency, efficiency, and informed decision-making, strengthening overall operational effectiveness and alignment with organizational goals.
Primary Purpose of Position	This position operates within the integrated structure of Performance & Analytics and supports the department's integrated approach to Quality Assurance, Analytics, and Process Improvement across Facilities Management. The role provides independent analysis, operational review, and program coordination that support leadership decision-making, continuous improvement efforts, and operational accountability throughout the organization. The position functions as a cross-functional liaison between operational units and departmental leadership, helping translate operational data, quality findings, and process evaluations into actionable recommendations and sustainable improvements. While supporting analytical and programmatic initiatives across multiple Facilities Management functions, the position also serves as a primary subject matter resource for maintenance operations, maintenance management practices, CMMS/ EMS systems, and asset management workflows. The role contributes to the development of operational standards, performance metrics, reporting practices, and improvement strategies that enhance service delivery and organizational effectiveness.
Summary of Position Responsibilities	Analyze operational, financial, and performance data to identify trends, risks, performance gaps, inefficiencies, and opportunities for improvement across Facilities Management operations. Develop, maintain, and refine performance metrics, KPIs, dashboards, analytical reports, and benchmarking tools to support operational monitoring and leadership decision-making. Evaluate operational performance related to service delivery, work management, backlog, response times, preventive maintenance activities, and resource utilization to support operational effectiveness and continuous improvement efforts. Integrate analytical findings with quality review activities and process improvement initiatives to support operational accountability, consistency, and service performance. Translate complex operational and analytical data into clear, actionable insights, recommendations, and decision-support materials for managers, leadership, and stakeholders. Conduct recurring, ad hoc, trend-based, and scenario-driven analyses to support operational planning, performance evaluation, and continuous improvement initiatives. Identify, investigate, and assist in resolving data integrity, reporting, and process inconsistencies across multiple operational systems, reporting platforms, and organizational units. Coordinate the collection, validation, integration, and interpretation of data from CMMS/EAM systems and other operational reporting sources to support accurate and reliable reporting practices. Prepare reports, dashboards, presentations, visualizations, and operational summaries for leadership, operational units, and cross-functional stakeholders using tools such as Tableau, Power BI, Smartsheet, or Microsoft Excel. Serve as a consultative resource to Facilities Management units in interpreting operational data, evaluating performance measures, and identifying process improvement opportunities. Support operational assessments, quality review activities, and performance monitoring initiatives to assist leadership in evaluating operational effectiveness and service outcomes. Contribute to the development, refinement, and standardization of reporting practices, analytical methodologies, operational metrics, and performance management processes.
Minimum Education/Experience	Bachelor's degree in public administration, business administration, facilities management, analytics, or a related field, and Two years of relevant experience, or an Equivalent combination of education and relevant experience.
Preferred Education, Knowledge, Skills and Experience	3-5 years of experience working in Facilities Management, higher education, or a similarly complex operational environment. Demonstrated ability to analyze operational processes and develop improvement recommendations. Experience working with operational data, reporting systems, or performance metrics. Experience developing, analyzing, or reporting operational KPIs, performance metrics, dashboards, and benchmarking data to support operational decision-making. Experience using analytical and reporting platforms such as Tableau, Microsoft Excel, Smartsheet, Power BI, or similar data visualization and reporting tools. Working knowledge of CMMS/EAM systems, asset management principles, maintenance operations workflows, and operational reporting practices. Knowledge of Lean, Six Sigma, continuous improvement methodologies, or similar operational improvement frameworks. Willingness to obtain Lean Six Sigma Green Belt certification within a specified timeframe. Experience supporting operational reviews, process improvement initiatives, workflow analysis, or cross-functional operational projects. Knowledge of Quality Assurance principles, operational assessment practices, and continuous improvement methodologies.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	06/17/2026
Posting Close Date	06/24/2026
Open Until Filled	No
Proposed Hire Date	07/16/2026
If time-limited please indicate appointment end date
Contact Information	Sherry Ceallaigh - sceallai@charlotte.edu, via google chat

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
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A bachelor's degree in public administration, business administration, facilities management, analytics, or a related field, and two years of relevant experience, or an equivalent combination of education and relevant experience, is required. Do you meet this requirement?
- Yes, at least a bachelor's degree in public administration, business administration, facilities management, analytics, or a related field, and two years of relevant experience.
- Yes, an associate's degree bachelor's degree in public administration, business administration, facilities management, analytics, or a related field, and four years of relevant experience.
- Yes, a high school diploma/GED and six years of relevant experience.
- No

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References