Site Supervisor

POSITION SUMMARY

The Site Supervisor plays a pivotal role in overseeing the efficient operation of a maintenance station dedicated to Airport Ground Support Equipment (GSE). This vital position encompasses the execution of equipment maintenance procedures to uphold stringent quality standards. The Site Supervisor will facilitate effective communication with multiple customers, providing detailed reports on equipment status and ensuring seamless coordination of work. This role operates under the direct supervision of the site Manager, contributing to the overall success of our GSE maintenance operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned and are not limited to the following)

• Lead and supervise a team of technicians over two shifts, ensuring that their performance meets the company safety, quality, and efficiency standards.
• Assist the Site Manager with the day-to-day shop operations and work schedule based on equipment availability and customer operational needs.
• Ensure work area cleanliness, tool accountability, and appropriate shop behavior.
• Be a key contributor in training new employees as well as helping to cross train current team members.
• Assist in leading the Parts Administrator and ensuring proper documentation in the ERP system, including managing purchasing to maintain stock levels and maintaining an inventory of spare parts.
• Help manage the relationship with the customer to ensure that work processes follow site safety and workflow guidelines.
• Communicate Equipment status and repairs to customer.
• Keep direct manager informed of all relevant activity, providing a high level of detail so the customer's expectations can be managed and changes to the scope of work can be accounted for
• Create/Analyze site activity performance indicators and prepare corrective actions from these indicators.
• Manage punctual projects related to the maintenance station.
• Other assignments as designated by Operations Manager

QUALIFICATIONS AND EXPERIENCE:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School diploma, or equivalent; two to four (2-4) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Must have strong mechanical aptitude and the ability to understand and assist in troubleshooting equipment.
• Must have shop floor experience and the ability to manage the work schedule and have a presence for both shifts.
• Must have strong leadership skills, though aptitude would be considered.
• 5S (or equivalent) experience for floor organization
• ERP experience (EAM or other Infor software, EBIS, AssetWorks etc.)

OTHER SKILLS AND ABILITIES:

• Computer and office programs knowledge (Excel, Word, PowerPoint, Outlook)
• Strong communication skills and judgment, with the ability to keep management informed and to know, with training, when to escalate a problem or issue.
• Strong ethical practices
• Composure under pressure
• Ability to adapt to changing priorities and thrive in a dynamic, fast-paced environment.
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build and maintain customer relationships.
• Ability to work both as a team and/or independently.
• Must be able to read and speak the English language.
• Must have a valid driver's license.
• Legally authorized to work in the United States