Intern, Freight Operations, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division: Road US
Job Posting Title: Intern, Freight Operations, Road US
Time Type: Part Time

Summary

At DSV Road, the Intern, Freight Operations gains hands-on experience supporting the day-to-day execution of domestic transportation operations. This internship provides exposure to customer freight operations, carrier procurement, transportation brokerage, and supply chain execution while developing a foundational understanding of how freight moves from pickup through final delivery.

Working alongside experienced Operations Account Managers and Carrier Sales Representatives, the intern assists with shipment tracking, carrier communication, customer service, freight documentation, reporting, and operational support. Through coaching, mentorship, and real-world experience, the intern develops the knowledge and skills necessary to pursue a career in transportation, logistics, or supply chain management.

Duties & Responsibilities

• Assist with monitoring freight shipments from pickup through final delivery to help ensure timely execution and customer satisfaction.
• Support daily transportation operations by coordinating with customers, carriers, and internal operations teams.
• Track shipment status and communicate updates to customers and internal stakeholders.
• Assist with sourcing qualified carriers for available freight and obtaining transportation rates.
• Support the preparation of customer quotes, carrier rate confirmations, and transportation documentation under the guidance of experienced team members.
• Maintain accurate shipment information within the Transportation Management System (TMS) and other operational systems.
• Verify shipment documentation, including Bills of Lading, Proofs of Delivery, rate confirmations, and other transportation records.
• Assist with carrier onboarding activities by verifying insurance certificates, operating authority, and other compliance documentation.
• Help identify and escalate shipment delays, service failures, and other transportation exceptions.
• Support resolution of routine shipment issues while learning effective problem-solving and customer service techniques.
• Assist with scheduling pickups, deliveries, and appointments with customers and carriers.
• Maintain accurate operational reports, shipment metrics, and performance dashboards.
• Participate in continuous improvement initiatives by identifying opportunities to improve operational efficiency and customer service.
• Develop a working knowledge of transportation brokerage, carrier management, freight pricing, and logistics operations.
• Build professional relationships with customers, carriers, and internal business partners while delivering exceptional customer service.
• Participate in team meetings, training sessions, and professional development opportunities.
• Complete special projects and other duties as assigned.

Education & Experience

• Currently pursuing an Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Sophomore, junior, or senior standing preferred.
• Previous customer service, administrative, operations, or internship experience is preferred but not required.
• Strong interest in transportation, logistics, brokerage, or supply chain management.
• Basic proficiency with Microsoft Office applications, including Excel, Outlook, Word, and Teams.
• Ability to learn new technology platforms and business systems quickly.

Skills & Competencies

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation.
• Analytical thinking and problem-solving abilities.
• Ability to work independently while collaborating effectively within a team.
• Willingness to learn transportation operations and brokerage processes.
• Adaptability and a positive attitude in a dynamic work environment.
• Professionalism and sound judgment.
• Basic computer and data entry skills.

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this position. This role is primarily performed in an office environment and requires extended periods of sitting, frequent use of a computer, keyboard, and telephone. The position also requires occasional standing, walking, reaching, bending, and lifting or carrying items weighing up to 15 pounds.

Work Environment

This position operates in a professional office environment supporting domestic transportation operations. The intern will work closely with operations professionals, carrier sales representatives, customers, carriers, and cross-functional teams while receiving coaching and mentorship throughout the internship. The role requires the ability to manage multiple priorities, adapt to changing business needs, and work in a fast-paced, deadline-driven environment while developing a strong foundation in transportation and logistics operations.

The physical demands and work environment described above are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

For this position, the base pay is $20.00Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.