Care Coordinator

If you are passionate about supporting adults in navigating services, accessing resources, and achieving greater stability and independence, COMHAR invites you to join our team as a Care Coordinator. In this role, you will help empower individuals to meet their goals and make a meaningful difference every day.

Full-Time | Available In the Philadelphia, PA 19134 Area | Bilingual (Spanish Speaking) preferred but not required

Salary:

$50,000.00- $52,000,00

Scheduled:

Monday-Friday 9:00AM-5:00PM

Job Summary

COMHAR is seeking a Care Coordinator to support individuals receiving services through its Outpatient Programs by providing care coordination, facilitating access to behavioral health services, and connecting members to community resources. This role assists individuals throughout the intake process, promotes engagement in outpatient treatment, coordinates communication with providers and partner agencies, and supports continuity of care. The Care Coordinator uses a person-centered, recovery-oriented approach to help individuals access services, navigate available resources, and achieve their recovery goals.

Key Responsibilities

• Provide information, education, encouragement, and care coordination throughout the various phases of recovery, including pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance.
• Support communication with primary care providers and other medical providers to promote integrated healthcare.
• Maintain relationships with community partners, acting as a liaison to coordinate care by facilitating communication, obtaining consents, addressing barriers to service, and attending linkage, treatment team, and care coordination meetings as needed.
• Conduct triage and facilitate the enrollment process for individuals seeking services at the Welcome Center and/or Open Access points.
• Engage in outreach efforts, including mobile outreach, to connect individuals with appropriate services.
• Actively identify and offer linkages to community-based resources that support the individual's recovery journey, such as medical providers, recovery communities, educational, vocational, social, cultural, spiritual resources, mutual self-help groups, and professional services.
• Collaborate with the individual and treatment team (therapists, psychiatric practitioners, nurse supervisors, peer specialists, and case managers) around recovery planning needs related to resources or care coordination.
• Support individuals in crisis in behavioral health care settings, which may include accompanying them to Crisis Response Centers or delivering necessary documentation to facilitate crisis services.
• Ensure timely completion of required documentation, including submission of care coordination encounters with individuals, families, or service providers in the electronic health record.
• Assist Therapists with outreach and caseload management when care coordination is needed.
• Adhere to a flexible schedule that allows for evening and weekend hours as required to respond to individual needs.
• Provide support to multiple outpatient programs as needed, including but not limited to Enhanced Outpatient, Specialized Services, and Latino Treatment Program.
• Perform other duties as assigned by the supervisor or program leadership to enhance care coordination and integrated care.

Employees are eligible for generous benefit options including but not limited to:

Full-time and Part-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance.

EDUCATION/EXPERIENCE

• Bachelor's degree in social work, counseling, psychology, sociology, gerontology, counseling education, or a related field.
• A minimum of 1 year of experience in the health or human service field, with a preference for experience in behavioral health or substance use.
• Understanding and respect for each individual's unique path to recovery. Able to provide trauma-informed, strength based support
• Bilingual proficiency in English and Spanish, with strong reading and writing skills is preferred but not required.
• Current Driver's License; satisfactory driving record; eligible to operate program vehicles.
• Strong engagement skills with individuals experiencing homelessness and complex behavioral health needs.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented practices.

About COMHAR:

COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: "To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives." Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR's team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse.

COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.