UX Writer (Customer Journeys)

We are seeking a specialized UX & Lifecycle Writer for a long-term contract position with our client, a global leader in technology and digital services.

In this role, you won't just be writing clever copy-you will be the dedicated medium specialist driving user growth, onboarding, and feature retention across a massive ecosystem of digital services. Sitting within the services design organization, you will collaborate heavily with cross-functional product and marketing teams to guide users through seamless digital journeys.

While this role touches in-app touchpoints, the primary focus is crafting high-performing, action-driven email experiences designed to change user behavior and deepen feature adoption.

• Location: Hybrid; Culver City, CA
• Schedule: In-Office T/W/Th; Remote M/F
• Pay Comments: W2, weekly pay, benefits, 401k w/ match
• Background screening required

Key Responsibilities

• Own the Lifecycle Medium: Act as the dedicated specialist translating complex product features across multiple lines of business into highly engaging onboarding, activation, and re-engagement email campaigns.
• Craft End-to-End Journeys: Write clear, impactful copy across the entire user lifecycle, including emails, push notifications, in-app marketing upsells, and full product screens.
• Drive Behavioral Change: Design copy strategies that encourage users to try new features, learn new skills, and build long-term habits within digital applications.
• Balance UX and Brand: Advocate fiercely for the user experience (respecting character limits, screen context, and user flow) while seamlessly aligning with established brand guidelines, tone, and business requirements.
• Collaborate & Iterate: Partner closely with full-time product writers, growth teams, and product designers. Actively participate in a highly collaborative, feedback-driven creative culture, utilizing A/B testing and performance data to continuously refine copy.

Candidate Requirements

• Action-Driven Email Expertise: Proven experience writing strategic lifecycle email campaigns focused on user onboarding, feature activation, and churn reduction.
• Product-Led Growth Mindset: A background writing for apps or platforms that require driving behavioral change or skill-learning (e.g., health/fitness, mental wellness, habit-building, or productivity apps). Note: Straight e-commerce, fashion, or physical product acquisition experience is not a fit for this role.
• Data & Results-Oriented: A resume and portfolio that demonstrates a clear understanding of growth metrics (e.g., click-through rates, open rates, feature adoption milestones).
• Strong Creative Articulation: The ability to clearly explain, contextualize, and defend your copy choices to stakeholders, turning subjective writing into objective, strategic decisions.
• In-App UX Writing: Experience writing inside the product environment (modals, push notifications, and tooltips), keeping a close eye on user navigation and technical constraints.

Soft Skills for Success

• Receptive to Feedback: Thrives in a highly collaborative, iterative "feedback culture" with multiple rounds of cross-functional reviews.
• Low Ego, High Collaborative Spirit: Ability to leave the chaos outside the room, take constructive criticism with a positive attitude, and pivot copy strategies dynamically.
• Self-Directed: Comfortable picking up weekly incoming requests, managing variable content sheets, and working autonomously across different product lines.

About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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