Connected Solutuions Technician
 Baxter | |
parental leave, paid time off, paid holidays, 401(k), company vehicle, employee discount
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 United States, Indiana, Indianapolis | |
| 6812 Corporate Drive (Show on map) | |
 Jul 07, 2026 | |
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This is whereyour work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. JOB SUMMARY: The Connected Solutions Technician (CST) supports advanced and/or complex service calls for a Service territory and is directly responsible for supporting and servicing Baxter's high level portfolio across business units (GSS, PSS, FLC). The CST will lead and conduct training on the entire Baxter portfolio of products and services at the service center, territory, and area level. Additionally, the CST will collaborate with others to troubleshoot and resolve wireless connected network device issues as they arise as well as participate in product and system deliveries and installation projects. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Perform advanced field troubleshooting and repairs o Service electronic, hydraulic, and pneumatic equipment beyond the service manual * Repair network-related failures * Maintain computer and network equipment in a safe and functional condition post install (e.g. computers, peripherals, network equipment, configuration files, etc.) * Access systems and servers related to client and company networks o Ensure availability of services to authorized users, including certifications, post install * Maintain computer and network equipment in a safe and functional condition post install (e.g. computers, peripherals, network equipment, configuration files, etc.) * Perform initial and ongoing services on advanced products o Plan, schedule, and conduct services and preventive maintenance for all customers including those with no remote access o Participate in 'on call' activities as scheduled * Perform complex in-field depot level repairs o Repair internal mechanical and electrical equipment components within equipment encasements * Utilize OEM service manuals o Conduct advanced field-based troubleshooting, root cause analysis, and repairs while working independently * Assess products, prepare estimates, perform cleaning and maintenance, complete service contract activities, perform preventive maintenance and between patient inspections * Mentor and train field service technicians and other CSTs as the subject matter expert on the overall duties and responsibilities EDUCATION AND EXPERIENCE: * Associate degree in a directly related field preferred * Applicable technical or trade school training or certification preferred * 5+ years working with medical devices in a hands-on environment required * SME on multiple platforms within the Baxter portfolio preferred * CompTIA Network+, MCSE or MCSA, & Security+ certification preferred * Experience troubleshooting on POE Switches, Servers and Baxter Care Communications applications preferred * Experience working with FDA regulated products preferred * Previous driving/delivery experience preferred QUALIFICATIONS AND SKILLS:
PHYSICAL REQUIREMENTS: NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation. * Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle
* Overnight travel will be required, often with little notice US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Recruitment Fraud Notice | |