IT Support Technician (Part-Time, REMOTE)

We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.

As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.

• Provide remote technical support to end users for hardware, software, and connectivity issues.
• Troubleshoot and resolve Microsoft 365 (Office 365) issues.
• Administer basic user account management within Active Directory.
• Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
• Diagnose and resolve common PC and peripheral issues.
• Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
• Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
• Document support activities and follow established support processes.

• 5+ years of hands-on IT support or Help Desk experience.
• Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
• Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Ability to work independently in a remote support environment.
• Strong troubleshooting, organization, and time management skills.

Start Date: Early August

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