Office Technician A

About the Position:

We are presently seeking an Office Technician A for an opening in Avon. In addition to a starting wage of $31.03 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. This position operates on a 7:00 AM to 3:30 PM schedule and reports into the office Monday through Friday. Under general supervision, to perform administrative support activities of various degrees of complexity, and to perform as required such duties as:

• A mandatory storm role will be assigned to the employee, requiring them to report to a centralized office location, during a storm event, regardless of the time of day, including nights, weekends, or holidays, as necessary to support our customers.
• Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders.
• Prepare time and mileage reports.
• Make arithmetical computations; maintain statistical information.
• Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices.
• Communicate with customers or their representatives, outside agencies, and other departments.
• Update company records including but not limited to maps and various reports.
• Perform administrative support activities associated with the tasks and responsibilities of the department.
• Receive and dispatch information and orders in person and by telephone and radio.
• Assist employees of higher grade as required.

Job Qualifications:

• High School diploma or equivalent
• Ability to handle duties that require independent judgment
• Ability to make arithmetical computations.
• Prior experience in providing exceptional customer service while sustaining attention to detail required
• Experience with computer applications including but not limited to:
  • PeopleSoft, SAP and Mainframe systems for work orders
  • MS Office Suites
  • Citrix Receiver/ARM FM Viewer
• Prior experience handling administrative responsibilities, is required
• Knowledge of utilizing record filing systems for document management
• Experience in entering vacation and sick time, payroll, copying, faxing, and answer incoming calls
• Experience in monitoring and dispatching emergency work
• Experience in printing and organizing daily reports/maps for distribution
• Ability to create queries, run and maintain various reports
• Prior experience working and communications with outside agencies and various internal and external stakeholders
• The successful candidate must reside in or proximal to Avon, New York
• Must pass pre-employment validated company test(s).
• Satisfactory completion of validated skills testing (keyboarding), as determined by the Company.

Note: The progression from an Office Technician A, B, C will occur over a two-year period with one year spent at each level. The complexity of the duties shall increase in accordance with the department requirements and the training provided.