Drug and Alcohol Program Representative

Are you interested in helping improve substance use disorder treatment services in Pennsylvania? Do you like reviewing information, solving problems, and working with different providers? If you are detail-oriented and enjoy thinking through complex issues, the Department of Drug and Alcohol Programs has a great opportunity for you. This role gives you the opportunity to support quality improvement, clinical review, and system enhancements that make a real difference!

This role supports statewide efforts to improve the quality of substance use disorder treatment through data review, provider assistance, and program guidance. You will be working with a variety of partners to strengthen services and promote better outcomes. As a Drug and Alcohol Program Representative, you will perform the following duties:

• Quality Improvement: Assist with developing and implementing measures that strengthen substance use disorder treatment
• Technical Assistance: Provide guidance and support to treatment providers through education, training, and onsite visits
• Data Analysis: Review information from multiple sources to identify trends and recommend improvements
• Training Support: Deliver trainings on regulations, best practices, and quality initiatives for internal and external partners
• Report Preparation: Compile findings, develop tools, and prepare documents used for tracking, reporting, and program oversight
• Collaboration Work: Coordinate with other divisions, bureaus, and stakeholders to address needs and support statewide goals

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office 2 days per week and for special events. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two (2) years of professional experience in a social services agency providing direct social services, case management services, program planning, program monitoring, program evaluation, allied health services, or quality assurance services; and a bachelor's degree in the behavioral sciences, public health or human services administration, or a closely related field. Graduate course work in the behavioral sciences, public health or human services administration may be substituted for up to one year of the required experience; or
• Any equivalent combination of experience and training which includes two (2) years of professional experience in a social services agency providing direct social services, case management services, program planning, program monitoring, program evaluation, allied health services, or quality assurance services and 24 college level credits in the behavioral sciences, public health or human services administration.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.