Regional Air Import Gateway Manager

Title: Regional Air Import Gateway Manager

Location: Doral, Florida

We have an exciting opportunity for a Regional Air Import Gateway Manager East Region covering mainly MIA but also supporting East region like ATL and JFK Gateways. This position will be based in MIA.

The Regional Air Import Gateway Manager supports the execution of the airfreight strategy, provides airfreight expertise and monitors all air freight related activities performed at station level to effectively manage the end to end airfreight process. This role also ensures optimization of airfreight transaction operations in line with customer requirements to deliver a cost/effective execution.

Key Responsibilities:

• Point of contact for OPS and Service Quality related issues (e.g. customer complaints / escalations, exception management, shipment irregularities, service recovery, etc.)
• Supports local process enhancements and ensures compliance of global improvement initiatives and standard procedures.
• Contributes to country air freight product agenda and projects/initiatives.
• Supports execution of Gross Profit Improvement Program in country.
• Communicate implications of regional and country airfreight policies/guidelines and support training with stations and gateways
• Support business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met
• Support development and drive implementation of new solutions/services incl. sector specific solutions
• Supports Spot Quote Pricing strategy
• Support and drives compliance to KPIs, with special focus on timely responding to requests
• Ensures adherence to guidelines and standards established by Pricing group
• Supports and drives adherence to usage of tools and sources as defined by Pricing group
• Drive cargo optimization in air/cartage vendors
• Assists with airline relationship building, and local rate negotiation
• Enables and facilitates efficient service delivery than meets or exceeds customer expectations.
• Coordinate with AFR colleagues to ensure prompt issue resolution
• Contribute to ensure achievement of business growth, revenue & profitability.
• Ensure compliance of stations & gateways with global and regional airfreight policies and guidelines.
• Ensure compliance of stations & gateways with customer SOPs.
• Contributes to lessons learnt.
• Ability to influence decisions/actions by providing value-added feedback into the organization/function and country management.

Required Skills/Knowledge:

• Minimum 7 years professional experience in freight forwarding airfreight operations (i.e. handling, documentation, clearance) preferred
• Experienced in in-house applications preferred, e.g., CargoWise, FSI3, COSS
• Computer skills (i.e. Microsoft Office tools, intermediate level in Excel)
• Assertive and able to influence others, communications skills, team player.
• High Level of commitment, very dynamic, project management skills.
• Sensitive to urgency and able to work/keep focus under pressure.
• Highly organized, project management tools and expertise.
• Analytical skills, detailed oriented.
• People management skills
• Ability to travel less than 50% of the time

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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