Dispatch Associate

Dispatch Associate (Full-Time)

Starting Pay at $21.00

Schedule - 12-hour shift

If you are looking for a change of pace and the opportunity to grow and be part of a great team, consider Dispatching with ABC Ambulance. Do you enjoy a positive work environment where your decisions and involvement are appreciated? Do you believe the best part of healthcare is making a difference for patients, facilities, and crews? Come check us out! Learn how you can be part of a team that makes a difference out in the community every day.

Summary of the Role:

The dispatcher's primary responsibilities include but are not limited to; assigning runs using dispatch software to the appropriate field crew and clearly communicating details necessary to effectively respond to the call. In addition, they answer incoming calls from clients and field crew as well as making phone calls to update or inform customers and/or crew members.

RESPONSIBILITIES

• Deliver exceptional customer service while maintaining a calm and professional demeanor with both internal teams and external partners.
• Effectively manage and prioritize incoming service requests in a fast-paced environment using multi-line phones, radio communication, and internal software systems.
• Demonstrate strong knowledge of local service areas, roadways, medical facilities, and traffic patterns.
• Communicate clearly and professionally, including during high-pressure or challenging interactions, while working both independently and as part of a team.
• Ensure compliance with company policies and procedures related to patient care coordination and documentation.
• Support operational needs by maintaining equipment/access cards and assisting with investigations or other tasks as assigned.

QUALIFICATIONS

Required:

• High school diploma or equivalent
• Strong knowledge of the Phoenix Valley and surrounding service areas
• Exceptional customer service and communication skills (verbal and written)
• Ability to multitask, manage time effectively, and remain calm under pressure
• Proficient in Microsoft Office and basic computer systems
• Typing speed of at least 35 WPM
• Reliable team player with a positive attitude, critical thinking skills, and openness to feedback
• Ability to sit for extended periods and maintain professional phone etiquette

Preferred:

• Previous experience as an EMT, EMS dispatcher, or in a healthcare/transportation setting
• Minimum of two years of customer service experience
• Some college coursework
• Familiarity with insurance coverage and medical necessity requirements

Why Choose ABC Ambulance?ABC Ambulance is one ofGlobal Medical Response's(GMR) family of solutions. Our ABC Ambulance teams deliver compassionate, quality medical care, primarily in the areas ofcare in behavioral health or psych transports.Learn howourvaluesare at the core of our services and vital to how we approachcare, andcheck out our comprehensive benefit options atGlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.