Cafe Server Full Time

Description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, The Hilton Milwaukee is the perfect place for you!

We are seeking a dedicated Cafe Server to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Cafe Server, it will be your responsibility to tailor the cafe experience to each guest by providing food and beverage service in a friendly, courteous, timely, and professional manner, resulting in a superior level of guest satisfaction.

There's no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city's largest hotel but also a historic gem. If you're passionate about Hospitality and ready to make a lasting impact, we invite you to become part of our team.

What will you be doing?

• Greet guests in a friendly and courteous manner and explain daily specials and promotions.

• Accurately take food and beverage orders and enter them into the Point of Sale (POS) system.

• Retrieve, verify, and deliver food and beverage orders while ensuring accuracy and presentation standards.

• Replenish beverages and regularly check on guests to ensure overall satisfaction.

• Present checks promptly, collect payment, and invite guests to return.

• Assist with clearing and resetting tables as needed.

• Complete side work and cleaning tasks including restocking service areas, condiments, and supplies.

• Follow all state, federal, and corporate liquor regulations pertaining to alcohol service.

• Maintain self-banking procedures.

• Perform additional duties as assigned by the Manager.

What do you bring to the role?

• Prior hospitality or customer service experience required.

• Previous food and beverage and cash handling experience preferred.

• Innate desire to serve and ability to maintain service and departmental standards.

• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.

• Ability to learn table settings, service ware, menu items, and restaurant promotions.

• Proficient in English for menu comprehension, recording orders, and guest communication.

• Ability to promote menu items and provide recommendations to guests.

• Ability to operate a POS system and accurately process guest transactions.

• Ability to carry food and beverage trays weighing up to 30 pounds in a fast-paced environment.

• Maintain a professional demeanor, positive attitude, and clean uniform.

What's in it for you?

• A free, well-balanced meal every shift

• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• Free parking

• "Two for one" movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another while maintaining your service with the company

• Early wage access

• Paid time off

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

Job Type: Full Time, Hourly, Union

Shift Available: Varies (including weekends, and holidays)

Pay Rate: $7.46 (tipped position)

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

The Hilton Milwaukee City Center is an equal opportunity employer.