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Symetra has an exciting opportunity to join our Benefits team as an Associate Benefits Operations Analyst!
About the Role
The Associate Benefits Operations Analyst is responsible for the successful implementation of small group employee benefit plans (generally under 250 covered lives) across Life, AD&D, Disability, Absence Management, and Supplemental Health products. This position manages the implementation process from point of sale through contract issuance, billing readiness, and customer onboarding while serving as the primary operational contact for customers, brokers, and internal business partners. This role will initially support a 10-month Dearborn-to-Symetra migration project, partnering across multiple operational areas to ensure a successful customer transition. Upon completion of migration, the position is expected to transition into a permanent implementation role supporting ongoing new business onboarding. Additional hours may be required during critical migration milestones. What You Will Do
- Manage end-to-end implementation of small group employee benefit plans.
- Support all phases of the Dearborn-to-Symetra migration project.
- Coordinate implementation activities with Underwriting, Contracts, Billing, Claims, Compliance, IT, and Customer Service.
- Serve as the primary point of contact for customers, brokers, consultants, and internal stakeholders.
- Monitor implementation timelines and ensure projects are completed accurately and on schedule.
- Research, resolve, and escalate implementation issues as appropriate.
- Review contracts and plan documents for accuracy and compliance.
- Coordinate eligibility file setup and testing with customers and IT partners.
- Prepare onboarding materials, implementation documentation, and customer communications.
- Maintain implementation records, provide project status updates, and participate in process improvement initiatives.
- Prepare and maintain accurate customer implementation materials, onboarding documentation, regular project status, updates to leadership and educational resources.
Why Work at Symetra "If you're looking for a place that puts its employee's first, who cares about their community as much as they do themselves, then this is the place for you. Symetra is invested in the mental health of their employees. They truly understand you can only give your best when you are your best and do what they can to accommodate whatever may come your way." - Caitlin Z., Senior Excess Loss Analyst
"At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional." - Alex A., Corporate Records Manager
What We Offer You We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days, and ten paid holidays
- Give back to your community and double your impact through our company matching programs
- Want more details? Check out our Symetra Benefits Overview
Compensation
Hourly Range: $24.62 - $41.04 plus eligibility for Company Annual Bonus
Who you are
- Strong leader with project management skills
- Excellent oral/written communicator, passionate about customer service, and interpersonal relationships
- Organized with strong planning and prioritization tools
- Detail orientated with a high level of accuracy
- Eager to learn and apply a complex set of rules and guides
- Ability to multi-task and deliver results in a fast-paced, deadline driven environment
- Self-motivated and initiative driven
- Knowledgeable of Microsoft Suite applications, specifically Word, Excel, and Access
- Bachelor's degree in Business Administration/Finance or three to five years of equivalent experience in a dynamic environment in workforce benefits and/or medical insurance
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
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Symetra
medical insurance, paid holidays, sick time, 401(k)
Jul 08, 2026