Outpatient Pharmacy Tech II - Neurology Rapid Access Program

Description

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Summary:

UNC Hospitals Department of Pharmacy has an immediate opening for a highly motivated Pharmacy Technician II interested in supporting the Adult Neurology Clinic.

This position will support the Rapid Access Neuroimmunology and Neuromuscular program, an innovative ambulatory care model designed to improve timely access to care for patients with complex neurological conditions. The technician will play a critical role in facilitating rapid initiation of high-cost and specialty therapies, with the goal of improving patient access and reducing unnecessary emergency department visits and hospital admissions.

Working under the supervision of a licensed pharmacist, the Pharmacy Technician will serve as a key member of the interdisciplinary care team and will focus on medication access and coordination activities rather than traditional dispensing functions. This role will partner closely with Clinical Pharmacist Practitioners (CPPs), neurologists, nurses, infusion services, and specialty pharmacy teams to ensure efficient and timely care for patients with new or worsening neurological disease.

Core responsibilities will include coordinating benefits investigations, prior authorizations, and financial assistance programs; supporting scheduling and coordination of infusion therapies; and facilitating medication access for complex treatment regimens. The technician will also assist with patient communication, triage of non-clinical requests, and resolution of access-based barriers to care.

The Pharmacy Technician will contribute to care coordination efforts across the ambulatory and infusion settings, helping to streamline workflows and support rapid therapy initiation. This role will also participate in process improvement initiatives aimed at enhancing access, efficiency, and patient experience within the NEU_04 program.

This position qualifies for our Pharmacy Technician Incentive Program, which includes $5000 in commitment incentives spread over a two-year period. Payment is made after six months, one year, and two years of employment.

Responsibilities:

1. Coordinate benefits investigations, prior authorizations, and financial assistance processes for specialty and high-cost therapies
2. Facilitate scheduling and coordination of infusion services and related appointments
3. Assist with medication access workflows to support timely therapy initiation
4. Communicate with patients and care teams to resolve non-clinical barriers to medication access
5. Triage and respond to requests that do not require pharmacist clinical judgment
6. Support interdisciplinary care coordination across clinic, infusion, and specialty pharmacy services
7. Contribute to process improvement and workflow optimization initiatives
8. Perform other duties under the supervision of a licensed pharmacist as appropriate

Other information:
Education Requirements:
* None required as long as other position qualifications are met.
Licensure/Certification Requirements:
* Registration with the NC Board of Pharmacy unless enrolled in a PharmD program.
*CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
Professional Experience Requirements:
* Prior pharmacy technician experience is preferred.
Knowledge/Skills/and Abilities Requirements:

• Experience with prior authorizations, specialty medications, or infusion coordination
• Familiarity with medication access programs, benefits investigation, or financial assistance workflows
• Strong organizational, communication, and care coordination skills
• Experience working in a multidisciplinary ambulatory care or clinic-based environment

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Pharmacy Ambulatory Clinical Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.12 - $25.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Durham

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.